Luxury Hotel Restaurant Supervisor - Guest Experience Lead

Pyramid Global Hospitality; Birmingham (AL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive wage

Travel perks

Inclusive environment

Job summary

Pyramid Global Hospitality is hiring at the Hilton Birmingham at UAB in Birmingham, AL, to deliver exceptional food and beverage service within a luxury hotel setting. You will participate in weekly meetings, assist with guest requests, and help maintain high standards of quality and cost control across departments.

We value a calm, organized, and customer-focused team member who can work under pressure, with Micros knowledge and a passion for hospitality.

Qualifications

• Previous experience working at a Restaurant in a luxury hotel and or full service resort.
• Knowledge of Micros.
• Ability to make quick decisions in high stress situations.
• Excellent customer service skills.
• Pleasant and positive personality.
• Well organized.

Responsibilities

• Attend weekly meetings, relaying information about upcoming events to staff under his/her supervision.
• Supply information about the capabilities and programs to other departments and clients or potential clients.
• Respond to needs and requests of guests and potential guests.
• Ensure that implementation and maintenance of standards of food, beverage and service quality are commensurate with a first-class operation.
• Implement effective cost controls for food, beverage and labor.
• Utilize the systems for inventory, receiving and product utilization (product cost).
• Lead by following the standards of productivity for food & beverage personnel.
• Create a comfortable atmosphere to encourage committed and loyal employees.
• Assist with hiring and training programs for food and beverage personnel.
• Assist in the other Food and Beverage outlets in whatever capacity needed.

Skills

Micros

Customer service

Decision making

Organized

Positive attitude

Job description

Pyramid Global Hospitality is hiring at the Hilton Birmingham at UAB in Birmingham, AL, to deliver exceptional food and beverage service within a luxury hotel setting. You will participate in weekly meetings, assist with guest requests, and help maintain high standards of quality and cost control across departments.

We value a calm, organized, and customer-focused team member who can work under pressure, with Micros knowledge and a passion for hospitality.