Luxury Hotel Ops Lead | Flexible Schedule & Growth

The Ned; New York (NY); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, Company Paid

Life Insurance, STD, LTD

Referral bonus + competitive

Career development, training and海外机会

Flexible work schedules

Discounted family rates

Family meals

Two weeks vacation, 9 days PTO, 9 HOL

Complementary Soho House Membership

Résumé du poste

The Ned NoMad in New York is seeking a Director of Operations to lead hotel-wide performance, reporting to the Managing Director. This fast-moving luxury property requires strategic oversight of Rooms, F&B, Engineering, Security, Housekeeping, Front Office, and Guest Services.

You will mentor department leaders, drive revenue and cost controls, and ensure safety, quality, and guest satisfaction, blending hands-on leadership with a sharp business focus.

Qualifications

• 7+ years in a senior hotel operations role with luxury experience.
• Hands-on leader with strong business and financial acumen.
• Excellent interpersonal and relationship-building skills.
• Proven staff development and coaching experience.
• Culture champion with strong communication and engagement.

Responsabilités

• Oversee all hotel operations across Front Office, Housekeeping, Guest Services, Engineering, Security, and F&B.
• Lead the operations team and departmental leaders.
• Drive revenue, control labor and expenses, and ensure guest experience.
• Collaborate on business plans to increase revenues and profits.
• Resolve guest concerns and service recovery promptly.
• Oversee VIP arrivals, group business, events, and planning.
• Ensure financial goals through revenue, labor, supplies, and expenses.
• Oversee budgets, forecasts, schedules, staffing, and reports.
• Inspect rooms, spaces, restaurants, for quality, safety, and maintenance.
• Partner with F&B to drive service excellence and cost controls.
• Collaborate with Engineering on maintenance and CAPEX planning.
• Ensure safety and well-being of guests and team members.
• Mentor and develop department leaders; succession planning.
• Lead training programs with Director of People and Development.
• Promote employee engagement and recognition.
• Ensure interdepartmental communication.
• Lead regular operational meetings; manage Manager-on-Duty responsibilities.

Connaissances

Senior hotel operations leadership

F&B leadership

Guest-centric approach

Financial acumen

Interpersonal skills

Staff development

Coaching and mentoring

Description du poste

The Ned NoMad in New York is seeking a Director of Operations to lead hotel-wide performance, reporting to the Managing Director. This fast-moving luxury property requires strategic oversight of Rooms, F&B, Engineering, Security, Housekeeping, Front Office, and Guest Services.

You will mentor department leaders, drive revenue and cost controls, and ensure safety, quality, and guest satisfaction, blending hands-on leadership with a sharp business focus.