Director of Operations — Luxury Hotel, Global Career Growth

The Ned & Ned's Club; New York (NY); Sur place; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, Company Paid

Life Insurance

STD, LTD Insurance

Referral bonus + competitive

Career development

Flexible work schedules

Discounted family rates

Family meals

Two weeks’ vacation

9 days PTO

9 Holidays

Complementary Soho House Membership

Résumé du poste

The Ned NoMad in New York seeks a Director of Operations to lead hotel operations across Rooms, F&B, Engineering, Security, and Housekeeping. You will report to the Managing Director and drive guest experience, financial performance, and standards across all departments.

We look for a hands-on leader with a track record in luxury/hospitality operations, staff development, and a culture of excellence. This role offers a fast-paced, collaborative environment in a landmark property.

Qualifications

• 7+ years in a senior hotel operations role with strong Food & Beverage background.
• Proven track record leading a high-quality, service-oriented luxury/lifestyle hotel operation.
• Hands-on, strategic, guest centric with strong business and financial acumen.
• Excellent interpersonal/relationship building skills.
• Supervisory, coaching, and staff development experience.
• Champion of culture with strong communication and engagement.
• Team-focused with understanding of the bigger picture.

Responsabilités

• Oversees all hotel operations, including Front Office, Housekeeping, Guest Services, Engineering, Security, and Food & Beverage
• Leads the operations team: the departmental leaders report directly to the Director of Operations
• Leads the operations team to maximize the full potential of each department & leader in driving revenue, controlling labor, expenses, driving consistent excellence in guest experience as well as work environment & culture.
• Collaborates on business plans to bring innovative and unique ideas to increase revenues & departmental profits
• Assists department leaders in resolving guest concerns and service recovery issues promptly and effectively
• Oversee VIP arrivals, group business, special events, and operational planning
• Ensure departmental and hotel financial goals are achieved through effective management of revenue, labor, supplies, and operating expenses
• Oversees departmental budgets, forecasts, schedules, staffing plans and weekly, daily, monthly reports
• Conducts routine inspections of guest rooms, public spaces, restaurants, event spaces, and back-of-house areas to ensure quality, cleanliness, safety, and maintenance standards are met
• Provides operational oversight for Food & Beverage outlets, bars, banquets, catering, and room service operations
• Partners with Food & Beverage leaders to drive service excellence, profitability, cost controls, and labor efficiency
• Collaborates with Engineering to ensure the physical condition of the hotel is maintained through preventive maintenance and capital improvement planning
• Acts in all matters related to the safety, security, satisfaction, and well-being of guests and team members
• Responds quickly to emergencies, safety incidents, and operational challenges.
• Mentors, develops, and evaluates department leaders, identifying opportunities for growth, training, and succession planning
• Oversee management and departmental training programs in conjunction with the Director of People and Development
• Develops and promotes employee engagement, recognition, and motivation initiatives
• Ensures accurate and effective interdepartmental communication
• Leads regular operational meetings to communicate business priorities, performance expectations, and organizational updates
• Performs Manager-on-Duty responsibilities as required

Connaissances

Senior hotel ops

Food & Beverage

Leadership

Strategic thinking

Guest centric

Business acumen

Interpersonal skills

Description du poste

The Ned NoMad in New York seeks a Director of Operations to lead hotel operations across Rooms, F&B, Engineering, Security, and Housekeeping. You will report to the Managing Director and drive guest experience, financial performance, and standards across all departments.

We look for a hands-on leader with a track record in luxury/hospitality operations, staff development, and a culture of excellence. This role offers a fast-paced, collaborative environment in a landmark property.