Luxury Hotel Housekeeping Director

Keswick Hall; Charlottesville (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Competitive PTO

401(k)

Job summary

Keswick Hall in Charlottesville, VA, a luxury boutique hotel on 600 acres, seeks an Executive Housekeeper to oversee the Housekeeping Department in collaboration with the Hotel Manager. Keswick Hall features the Keswick Golf Club, Marigold Restaurant, a luxury spa, and a sports and aquatics center.

The role requires a Diploma in hotel management and 5 years of leadership experience in luxury hotels or resorts.

Qualifications

• Budget understanding for housekeeping operations.
• Strong operational/technical knowledge of hotel housekeeping.
• Knowledge of commercial laundry facility operations and procedures.
• Familiarity with proper cleaning chemicals and safety.

Responsibilities

• Oversee cleanliness, orderliness and appearance of the entire Hotel and Club.
• Conduct public area walkthroughs three times per shift.
• Ensure rooms are prepared to standard and before check-in (4pm).
• Regularly inspect work behind line staff and public areas.
• Coordinate preventive maintenance with the maintenance dept.
• Organize on-the-job training and evaluate effectiveness.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniforms.
• Understand and manage housekeeping scheduling processes.
• Organize inventories for linen, supplies and assets with Accounts.
• Lead pre-shift meetings and distribute assignments.
• Assist with monthly inventory reporting and reconciliation.
• Develop and implement housekeeping systems and procedures.
• Address guest complaints and ensure timely resolution.
• Work with all departments to ensure effective communication flows.
• Monitor guest comments and respond via the Glitch process.
• Brief Supervisors/Executives daily and coach front-line staff.
• Be a positive role model and handle staff situations effectively.
• Perform other duties as assigned.

Skills

Leadership

Communication

Budgeting

Organizational skills

Education

Diploma in hotel management

Tools

Microsoft Office

Job description

Keswick Hall in Charlottesville, VA, a luxury boutique hotel on 600 acres, seeks an Executive Housekeeper to oversee the Housekeeping Department in collaboration with the Hotel Manager. Keswick Hall features the Keswick Golf Club, Marigold Restaurant, a luxury spa, and a sports and aquatics center.

The role requires a Diploma in hotel management and 5 years of leadership experience in luxury hotels or resorts.