Executive Housekeeper

Keswick Hall; Charlottesville (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Competitive PTO

401(k)

Job summary

Keswick Hall in Charlottesville, VA, a luxury boutique hotel on 600 acres, seeks an Executive Housekeeper to oversee the Housekeeping Department in collaboration with the Hotel Manager. Keswick Hall features the Keswick Golf Club, Marigold Restaurant, a luxury spa, and a sports and aquatics center.

The role requires a Diploma in hotel management and 5 years of leadership experience in luxury hotels or resorts.

Qualifications

• Budget understanding for housekeeping operations.
• Strong operational/technical knowledge of hotel housekeeping.
• Knowledge of commercial laundry facility operations and procedures.
• Familiarity with proper cleaning chemicals and safety.

Responsibilities

• Oversee cleanliness, orderliness and appearance of the entire Hotel and Club.
• Conduct public area walkthroughs three times per shift.
• Ensure rooms are prepared to standard and before check-in (4pm).
• Regularly inspect work behind line staff and public areas.
• Coordinate preventive maintenance with the maintenance dept.
• Organize on-the-job training and evaluate effectiveness.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniforms.
• Understand and manage housekeeping scheduling processes.
• Organize inventories for linen, supplies and assets with Accounts.
• Lead pre-shift meetings and distribute assignments.
• Assist with monthly inventory reporting and reconciliation.
• Develop and implement housekeeping systems and procedures.
• Address guest complaints and ensure timely resolution.
• Work with all departments to ensure effective communication flows.
• Monitor guest comments and respond via the Glitch process.
• Brief Supervisors/Executives daily and coach front-line staff.
• Be a positive role model and handle staff situations effectively.
• Perform other duties as assigned.

Skills

Leadership

Communication

Budgeting

Organizational skills

Education

Diploma in hotel management

Tools

Microsoft Office

Job description

History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries.

This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.

The Executive Housekeeper oversees and supervises the Housekeeping Department in collaboration with the Hotel Manager.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for cleanliness, orderliness and appearance of the entire Hotel and Club.
• Complete Public Area Walk Through three times per shift.
• Ensure rooms are made as per company standard and completed before check in time (4pm).
• Daily Inspection of work behind line employees.
• Daily inspection of public areas and employee’s locker rooms.
• Coordinates the preventive maintenance schedule of rooms and public area with maintenance department.
• Organize on-the job training and evaluate its effectiveness
• Maintain par stock of guest supplies, cleaning supplies, linen and uniforms
• Understand and prepare housekeeping scheduling process
• Organize inventories with Accounts for linen, cleaning supplies and fixed assets
• Conduct pre-shift meeting and distribute assignments
• Assist with the completion of all monthly inventory’s reports
• Develop and implement Housekeeping systems and procedures
• Attending and resolving guest complaints.
• Work closely with all departments ensuring communication flows effectively.
• Monitor guest comments or complaints and respond to them; communicate comments through the “Glitch process”
• Daily briefing of Supervisors/ Executives
• Train, direct the work of, resolve issues/problems and coach and counsel the front housekeeping team members to ensure a quality operation.
• Be a positive role model. Be effective when handling situations with line staff.
• Perform other duties as assigned.

QUALIFICATIONS

KNOWLEDGE

• Knowledge in understanding/creating a budget.
• Strong Operational/Technical Knowledge.
• Knowledge of commercial laundry facility operations and procedures.
• Knowledge and use of proper chemicals.
• Knowledge of Microsoft Office (Word, Excel, Outlook etc.).

SKILLS AND ABILITIES

• Excellent communication skills, both written and oral.
• Strong leadership abilities and organizational skills.
• Entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies / synergies across the network.

SUPERVISION

Position functions semi-autonomously. Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/ EXPERIENCE

Minimum of a Diploma in hotel management (or equivalent) and 5 years of housekeeping leadership experience preferably in luxury hotels/resorts. However, a combination of experience and/or education will be taken into consideration.

PHYSICAL DEMANDS

• Some lifting may be required (up to 25 pounds)
• Ability to stand for long periods of time

UNIFORM REQUIREMENT

Business Casual attire is required.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.