Luxury Hotel House Attendant — Guest Services

The Elser Hotel & Residences; HMS Bounty (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Leave programs as per law

Job summary

The Elser Hotel & Residences, operated by Highgate, seeks a House Attendant to maintain cleanliness across assigned areas and assist in delivering items to guestrooms. You will uphold high standards of service and support guest experiences in a luxury property in Downtown Miami.

Responsibilities include daily floor care, carpet and furniture upkeep, luggage assistance, preserving Lost and Found items, and knowledge of emergency procedures. Strong communication and physical stamina are essential.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for Lost and Found according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Skills

Communication skills

Physical fitness

Customer service

Education

High School diploma or equivalent

Job description

The Elser Hotel & Residences, operated by Highgate, seeks a House Attendant to maintain cleanliness across assigned areas and assist in delivering items to guestrooms. You will uphold high standards of service and support guest experiences in a luxury property in Downtown Miami.

Responsibilities include daily floor care, carpet and furniture upkeep, luggage assistance, preserving Lost and Found items, and knowledge of emergency procedures. Strong communication and physical stamina are essential.