Luxury Hotel Host & Guest Concierge

Sunset Marquis Hotel; West Hollywood (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Employee meals

Discount staff room rates

Tuition reimbursement

Wellness program

Job summary

The Sunset Marquis Hotel in West Hollywood is seeking a friendly Host/Greeter to welcome guests, manage reservations, and guide guests to their tables. You will work in a luxury setting with a focus on exceptional guest service and efficiency.

Responsibilities include greeting guests, presenting menus, answering calls, and assisting with inquiries while maintaining professional conduct in a fast-paced environment. Excellent English communication and flexibility are essential.

Qualifications

• High school diploma or GED or 1 year related experience.
• Luxury hotel/fine dining experience preferred.
• High volume, fast-paced work environment experience preferred.
• Aloha experience is a plus.
• OpenTable experience is a plus.
• Food Handlers card is required.
• Training for Intervention Procedures (TIPS) Certification is a plus.
• Responsible Beverage Service (RBS) certification is a plus.
• Proficient in English- verbal and written.
• Flexible work availability- all shifts, weekdays, weekends, and holidays.

Responsibilities

• Greet arriving guests and determine reservation or place guests on waiting list, when applicable.
• Escort guests to their assigned table or direct them to designated waiting areas.
• Present guests with menus, communicate server name, relay any relevant information, and remove any additional place settings.
• Answer phone calls, take reservations, and respond to inquiries and requests.
• Engage with guests to ensure they are satisfied with food and overall service.

Skills

Communication skills

Customer service

Multitasking

Professionalism

Calm under pressure

Education

High school diploma or GED

Tools

OpenTable

Job description

The Sunset Marquis Hotel in West Hollywood is seeking a friendly Host/Greeter to welcome guests, manage reservations, and guide guests to their tables. You will work in a luxury setting with a focus on exceptional guest service and efficiency.

Responsibilities include greeting guests, presenting menus, answering calls, and assisting with inquiries while maintaining professional conduct in a fast-paced environment. Excellent English communication and flexibility are essential.