Luxury Hotel Floor Supervisor & Training Lead

Four Seasons; Los Angeles (CA); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Employee Assistance Program

Wellbeing initiatives

Life Insurance

Free room nights

On-site parking

Tuition reimbursement

Growth opportunities

Job summary

Four Seasons Hotel Los Angeles at Beverly Hills in Los Angeles is seeking a dedicated Housekeeping Floor Supervisor to ensure guest rooms meet the highest standards. You will oversee Room Attendants and Housemen on the floors and conduct detailed inspections of their work.

Join a luxury property where training, teamwork, and a commitment to exceptional service are valued. The role requires leadership, strong communication, and proficiency with MS Office and hotel systems such as Opera and HotSOS.

Qualifications

• Minimum one year experience or related work.
• Good communication and written skills are essential
• Strong training and supervisory skill are essential in this role
• Computer proficiency with MS Office
• Ability to use Opera systems, HotSOS systems

Responsibilities

• The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels.
• Keep all linen closets neat, cleaned and stocked.
• Inspect rooms daily, including check-out, vacant and make-up rooms for cleanliness and to ensure rooms are defect free.
• Inspect all VIP rooms prior to guest arrival.
• Report to the Housekeeping Coordinator any maintenance deficiencies that require immediate attention and follow up on their status.
• Ensure that all vacant/clean rooms and stay over rooms have an updated status.
• Ensure proper care and use of equipment, carts, baskets, cleaning and guest room supplies.
• Ensure that all Lost and Found items are promptly forwarded to the Lost and Found Department.
• Personally conduct training as required and on a regular basis.
• Monitor the implementation and progress of training programs on their effectiveness.
• Regularly conduct and evaluate performance reviews.
• Report any loss or damage to furniture, fixtures, or equipment on guest floors to the Assistant Director of Housekeeping.

Skills

Communication

Written Skills

Supervisory Skills

MS Office Proficiency

Tools

Opera

HotSOS

Job description

Four Seasons Hotel Los Angeles at Beverly Hills in Los Angeles is seeking a dedicated Housekeeping Floor Supervisor to ensure guest rooms meet the highest standards. You will oversee Room Attendants and Housemen on the floors and conduct detailed inspections of their work.

Join a luxury property where training, teamwork, and a commitment to exceptional service are valued. The role requires leadership, strong communication, and proficiency with MS Office and hotel systems such as Opera and HotSOS.