Luxury Host – Robatayaki Bar Experience (Hawaii)

Accorhotel; Hawaii; On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

401(k) retirement

Holidays & vacation

Dining discounts

Hotel travel program

Free meals

Job summary

Fairmont Orchid on Hawai‘i Island is seeking guest-focused hospitality professionals to join our luxury dining team. Provide warm, personal, and detailed service in a fast-paced upscale environment while delivering memorable experiences.

You will work with colleagues across Food & Beverage, maintain stations, greet guests by name, and help ensure flawless service from arrival to departure. English proficiency required; knowledge of additional languages is a plus.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).

Responsibilities

• Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
• Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments.
• Ensure guests receive warm welcome, timely service and a fond farewell using guest names to offer a personalized service
• Maintain menus to ensure we always have an adequate clean supply
• Ensure cleanliness & orderliness of host stand including surrounding work areas.
• Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table)
• Handle reservation inquiries, take incoming telephone calls, note special requests by guests and indicate special attention to VIP guests
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Skills

Guest service

English proficiency

Teamwork

Attention to detail

Customer interaction

Food safety awareness

Job description

Fairmont Orchid on Hawai‘i Island is seeking guest-focused hospitality professionals to join our luxury dining team. Provide warm, personal, and detailed service in a fast-paced upscale environment while delivering memorable experiences.

You will work with colleagues across Food & Beverage, maintain stations, greet guests by name, and help ensure flawless service from arrival to departure. English proficiency required; knowledge of additional languages is a plus.