Luxury Host – Guest Experience & Seating Lead

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Wynn Las Vegas is seeking a Host for The Buffet to deliver a warm welcome, manage check-ins, and coordinate seating in a luxury dining environment, upholding Forbes Five-Star standards.

The role emphasizes guest services, accurate reservations, and seamless communication with front-of-house teams; prior experience in luxury hospitality and strong English communication are preferred. This is a full-time, on-site position with flexible scheduling.

Qualifications

• Minimum one year of experience in a host, guest services, concierge, or hospitality-related role preferred.
• Previous experience in a luxury hotel, resort, fine dining, or high-volume restaurant environment preferred.
• Strong interpersonal and communication skills with the ability to engage professionally with diverse guests and team members.
• Demonstrated commitment to delivering personalized, anticipatory service.
• Proficiency in utilizing reservation, point-of-sale, or table management systems preferred.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to remain composed, professional, and solution-oriented during peak business periods.
• Must possess basic computer proficiency and keyboarding skills.
• Ability to work independently and collaboratively within a team environment.
• Fluency in English required; additional language skills are a plus.

Responsibilities

• Deliver exceptional guest service consistent with Forbes Five-Star standards and Wynn Las Vegas service expectations.
• Welcome guests with a warm, professional, and engaging demeanor while creating a memorable first impression.
• Manage guest check-in procedures, waitlists, reservations, and seating assignments to maximize efficiency and guest satisfaction.
• Accurately utilize reservation and table management systems to monitor dining room capacity and guest flow.
• Coordinate with management and service staff to maintain optimal seating availability and minimize guest wait times.
• Provide guests with accurate information regarding restaurant offerings, operating hours, menu selections, and special events.
• Anticipate guest needs and professionally assist with special requests, accessibility accommodations, and service recovery opportunities.
• Answer telephone inquiries promptly and professionally while assisting with reservations and guest questions.
• Maintain awareness of dining room operations to support seamless communication between front-of-house and management teams.
• Handle guest concerns with professionalism, urgency, and discretion, escalating matters to management when appropriate.
• Maintain cleanliness, organization, and presentation standards of the host stand and reception area.
• Comply with all Wynn Las Vegas policies, procedures, and departmental standards.

Skills

Interpersonal skills

English fluency

Communication skills

Organizational skills

Teamwork

Computer proficiency

Reservation systems

Tools

Reservation systems

Point-of-sale systems

Table management systems

Job description

Wynn Las Vegas is seeking a Host for The Buffet to deliver a warm welcome, manage check-ins, and coordinate seating in a luxury dining environment, upholding Forbes Five-Star standards.

The role emphasizes guest services, accurate reservations, and seamless communication with front-of-house teams; prior experience in luxury hospitality and strong English communication are preferred. This is a full-time, on-site position with flexible scheduling.