Luxury Hospitality Sales Coordinator

Hotel Jackson; Jackson (WY); On-site; USD 50,000 - 70,000; Full time

Job summary

Hotel Jackson is seeking a highly organized and service-minded Sales Coordinator to support the Director of Sales with both group sales and luxury leisure travel advisor business. This role provides administrative, reporting, coordination, and follow-up support to help ensure group clients, luxury travel advisors, and VIP guests receive a polished and consistent experience.

The ideal candidate is detail-oriented, proactive, professional, and comfortable working in a luxury hotel environment.

Qualifications

• Detail-oriented, proactive, professional in a luxury hotel environment.
• Experience with group sales, travel advisors, Virtuoso, or VIP guest coordination is a plus.
• Proficiency with Microsoft Office, PMS, CRM, or hotel sales systems.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Assist the Director of Sales with group inquiries, proposals, contracts, follow-ups, rooming lists, reports, and internal communication.
• Maintain organized group files, account notes, deadlines, traces, and client information.
• Support coordination of group arrivals, site visits, amenities, and special requests.
• Review and track Virtuoso and luxury travel advisor bookings.
• Maintain reports for travel advisor production, including agency, advisor, room nights, revenue, ADR, suite bookings, and length of stay.
• Prepare account details, research, and follow-up lists to support Sales Manager outreach to luxury travel advisors.
• Coordinate pre-arrival communication for Virtuoso and advisor-booked guests.
• Collect guest preferences, arrival/departure times, special occasions, dietary restrictions, dining/activity needs, and other important stay details.
• Share VIP notes and guest preferences with Front Desk, Concierge, Reservations, Housekeeping, and hotel leadership as needed.
• Help coordinate personalized amenities, handwritten advisor cards, and VIP recognition details.
• Flag high-value bookings, suite arrivals, long-stay guests, and upgrade opportunities for leadership review.
• Support proactive W-9 and commission tracking in partnership with Accounting.
• Assist with organizing materials for Virtuoso profile updates, advisor collateral, webinars, events, and marketing opportunities.
• Prepare daily, weekly, and monthly sales reports as requested.
• Help ensure important details are communicated clearly and followed up across departments.

Skills

Strong organizational skills

Attention to detail

Excellent written and verbal kommuni?c

Tools

Microsoft Office

PMS

CRM

Hotel sales systems

Job description

Hotel Jackson is seeking a highly organized and service-minded Sales Coordinator to support the Director of Sales with both group sales and luxury leisure travel advisor business. This role provides administrative, reporting, coordination, and follow-up support to help ensure group clients, luxury travel advisors, and VIP guests receive a polished and consistent experience.

The ideal candidate is detail-oriented, proactive, professional, and comfortable working in a luxury hotel environment.