Luxury Hospitality Lead – Wine Estate Experience & P&L

Joseph Phelps Vineyards; St. Helena (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

13 Paid Holidays

Vacation & Sick time

Paid Wellness Day and Monthly Wellness

Farm Fresh to You membership

Comprehensive Health Benefits: Medical

401K match

Annual Employer Gift

Generous Employee Discounts

Employee Wine Program

Job summary

Joseph Phelps Vineyards in St. Helena, CA seeks a Senior Hospitality Manager to provide strategic leadership and operational oversight for the hospitality team.

The role drives retail and experience revenue, oversees Guest Center operations, and maintains full P&L responsibility for wine sales, non-wine sales, and bookings. Responsibilities include hiring, training, cross-training, performance reviews, and coordinating with DTC, Marketing, Events, Reservations, and HR to ensure an elevated

Qualifications

• 3–5 years of progressive leadership experience managing a team in luxury hospitality.
• Proven track record of full P&L responsibility including revenue, expense control, budgeting and forecasting.
• Strong knowledge of wines, wine production, and luxury wine country guest experiences.
• Commitment to excellence, refined service execution, and high standards in luxury hospitality.

Responsibilities

• Lead the Hospitality Manager and Estate Ambassador team to deliver exceptional guest experiences, retail and bookings.
• Oversee budgeting, cash flow, expenditures, and revenues with planning and reporting.
• Develop staffing plans to maximize efficiency while upholding service standards.
• Recruiting, interviewing, hiring for Estate Ambassadors, Hospitality Managers, and staff in coordination with HR.
• Oversee training programs and ensure compliance with Responsible Beverage Service and ServeSafe.

Skills

Leadership

Budgeting

P&L ownership

Hospitality operations

Customer service excellence

Tools

Excel

Word

Outlook

Job description

Joseph Phelps Vineyards in St. Helena, CA seeks a Senior Hospitality Manager to provide strategic leadership and operational oversight for the hospitality team.

The role drives retail and experience revenue, oversees Guest Center operations, and maintains full P&L responsibility for wine sales, non-wine sales, and bookings. Responsibilities include hiring, training, cross-training, performance reviews, and coordinating with DTC, Marketing, Events, Reservations, and HR to ensure an elevated