Luxury Hospitality Director

LVMH; Helena (MT); On-site; USD 90,000 - 130,000; Full time

Job summary

Joseph Phelps Vineyards seeks a Senior Hospitality Manager to lead the guest experience and hospitality program with strategic oversight of the Guest Center and related operations.

You will drive revenue growth through hospitality experiences and wine sales, develop a highperforming team, and ensure financial accountability for hospitality programs in a luxury, guest-centric environment.

Qualifications

• Lead hiring, onboarding, training, coaching, and performance management for hospitality staff.
• Develop hospitality training programs and onboarding plans for brand consistency and service excellence.
• Ensure staff certifications (RBS, ServSafe) remain current.
• Foster cross-functional collaboration across Hospitality, Reservations, Events, Club, Customer Service, and Operations.

Responsibilities

• Oversee Guest Center operations, guest services, wine club engagement, and retail sales.
• Manage budgeting, forecasting, cash flow, expenses, and revenue reporting.
• Develop staffing plans and schedules to maximize efficiency and guest satisfaction.
• Partner with Marketing, E‑Commerce, Reservations, Events, and Operations to deliver seamless guest experiences.

Skills

People leadership

Budgeting

Operations management

Staff development

Customer experience

Job description

Joseph Phelps Vineyards seeks a Senior Hospitality Manager to lead the guest experience and hospitality program with strategic oversight of the Guest Center and related operations.

You will drive revenue growth through hospitality experiences and wine sales, develop a highperforming team, and ensure financial accountability for hospitality programs in a luxury, guest-centric environment.