Luxury High-Rise Resident Services Coordinator

WRMC, Inc.; Dallas (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

Identity Theft Protection

Pet Insurance

401(k)

Paid Time Off (PTO)

Job summary

Worth Ross Management Company (WRMC) in Downtown Dallas is seeking aResident Services Coordinator to deliver outstanding customer service and support daily property operations. This role serves as the primary contact for residents and visitors, ensuring a safe, welcoming, and well-organized community.

You will handle amenities, move-ins/move-outs, vendor coordination, and concierge duties, while accurately entering work orders and managing access credentials.

Qualifications

• Strong customer service and communication skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Professional, dependable, and team-oriented mindset.
• Basic computer skills with Microsoft Office; familiarity with property management systems is a plus.

Responsibilities

• Provide friendly, professional service to residents, guests, vendors, and contractors.
• Assist with resident amenities, including parking access, move-ins/move-outs, and vendor coordination.
• Support concierge operations, including deliveries and break coverage.
• Enter and track work orders accurately and in a timely manner.
• Issue and manage access cards and credentials.
• Help maintain the appearance and organization of the lobby, front drive, and parking areas.
• Answer incoming calls using proper telephone etiquette.
• Perform additional duties as needed to support resident satisfaction and property operations.

Skills

Customer service

Communication

Multitasking

Teamwork

Professionalism

Telephone etiquette

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management systems

Job description

Worth Ross Management Company (WRMC) in Downtown Dallas is seeking aResident Services Coordinator to deliver outstanding customer service and support daily property operations. This role serves as the primary contact for residents and visitors, ensuring a safe, welcoming, and well-organized community.

You will handle amenities, move-ins/move-outs, vendor coordination, and concierge duties, while accurately entering work orders and managing access credentials.