Luxury Hardware Customer Support & Sales Associate

Listings Project; New York (NY); Hybrid; USD 36,000 - 45,000; Part time

Benefits offered by this job

Hybrid work schedule

Part-time position

Onsite in NYC

Job summary

LuxHoldups, a NYC-based hardware design studio, seeks a Luxury Hardware Customer Support & Sales Associate for a hybrid, part-time role in New York City (Clinton Hill/Dumbo). You will manage quotes, respond to inquiries across phone, email, Instagram, and website messaging, and coordinate with production on lead times.

You’ll advise on tailored hardware orders with a design-centric perspective, handle orders, returns, and CRM tickets, and help maintain product imagery and pricing accuracy while

Qualifications

• 2-6 years of sales or customer service experience in design or luxury goods
• Excellent written and verbal communication skills; calm demeanor under pressure
• Highly organized and self-motivated; takes initiative and solves problems
• Proficient with CRMs and inventory/order management systems

Responsibilities

• Manage current sales cycle from start to finish: generate quotes, respond to inquiries, evaluate lead times, manage invoices and communicate order needs with production team
• Provide outstanding sales and support across phone, email, Instagram, and website messaging
• Advise customers on tailored hardware orders with a design-centric perspective
• Process returns, exchanges, and support resolution follow-ups
• Track and organize visual assets and ensure pricing and imagery accuracy

Skills

Sales experience

Customer service

Communication

Attention to detail

Industry knowledge (design/luxury)

Tools

Hubspot

Invoicing tools

ShipStation

Etsy

WooCommerce

Lightroom

Pinterest

Instagram

Google Drive

Excel

Word

ChatGPT

Job description

## Luxury Hardware Customer Support & Sales AssociateLuxholdupsPosted about 14 hours agoSave this Listing---Part TimeNew York CityClinton Hill/ Dumbo, Brooklyn$26-$33/hourRoles & Responsibilities · Manage current sales cycle from start to finish: generate quotes, respond to inquiries, evaluate lead time, manage invoices and communicate order needs with the production team. · Provide outstanding sales and support across phone, email, Instagram, and website messaging. · Represent the LuxHoldups brand with a joyful and delightful client experience. · Advise customers on tailored hardware orders utilizing a design-centric perspective, identifying and capitalizing on potential upselling opportunities. · Provide relevant design advice, technical specs, and install logic to help clients make confident decisions. · Generate quotes, evaluate lead times, manage invoices, and communicate order needs with production. · Respond to inquiries and manage support tickets and customer records within CRM and inbox systems. · Process returns, exchanges, and support resolution follow-ups. · Track and organize visual assets such as client photos and guides; tag and archive them appropriately. · Monitor listings, SKU pricing, specifications and product images for accuracy; update with new imagery when needed. · Provide qualitative customer feedback on top of CRM reports to improve our understanding of client needs and trends. · Manage and schedule social media content, including posts, responses, and marketing efforts, across various platforms.Requirements & Qualifications ·2-6 years of sales or customer service experience, preferably in design or luxury goods. · Excellent written and verbal communication skills are crucial. Maintain a confident and calm demeanor, particularly during demanding customer interactions. · Highly organized and self-motivated; able to take initiative and problem-solve independently. · Able to process high amounts of information from CRMs and Inventory Systems · Excellent judgment and attention to detail when guiding visual or spatial product decisions. Technical Skills · Proficient in Hubspot, Invoicing, Chat GBT, Google Drive, Word, Excel. · Familiarity with Lightroom, Pinterest, and Instagram is a plus. · Experience using shipping or order management tools (e.g. ShipStation, Etsy, WooCommerce). Work ScheduleThis is a hybrid part-time position. Candidates would work onsite 3 days a week, and remote 2 days.Schedule: Monday to Friday, 4 hours a day### About UsLuxHoldups is a NYC-based hardware design studio that makes “jewelry for the home.” We pride ourselves on exceptional craftsmanship—and even more exceptional customer service. With all 5-star reviews and a fiercely loyal clientele, we’re looking for a creative, detail-oriented, and intuitive communicator to join our team. You’ll handle custom quotes, guide high-end clients through product decisions, and manage the daily rhythms of a fast-moving design studio. · Resourcefulness - Taking initiative to get the job done · Automation & Common Sense in Everything We Do - Create the most effi cient solutions · Customer Service that Provides Joy and Delight - Putting caring and positivity into our relationships · Quality & Craftsmanship Above All - Cutting no corners to create the best products### How to ApplyLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.