Customer Service Intern

Correspond LLC; New York (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Correspond LLC in Brooklyn, NY is seeking a Customer Service Intern to support email, phone, and online inquiries, helping with product questions, orders, returns, and shipping updates. The role focuses on delivering exceptional customer experiences in fashion, luxury, and e-commerce contexts.

You will gain hands-on experience in customer service and brand operations within a creative jewelry and accessories environment, starting Fall 2026, at 17 USD per hour.

Qualifications

• Strong English written and verbal communication skills.
• Currently pursuing or recently completed a degree in Business, Communications, Marketing, Fashion, Retail Management, or a related field.
• Excellent interpersonal and customer service skills.
• Strong organizational abilities and attention to detail.
• Comfortable working in a fast-paced environment.
• Proficiency in Microsoft Office Suite and general digital tools.

Responsibilities

• Provide customer support via email, phone, and online communication channels.
• Assist customers with product questions, order inquiries, returns, exchanges, and shipping updates.
• Support e-commerce and order management operations.
• Maintain accurate customer records and communication logs.
• Collaborate with internal teams to resolve customer issues efficiently.
• Assist with inventory coordination and product-related administrative tasks.
• Help ensure a positive and professional customer experience aligned with brand standards.
• Support general office and operational tasks as needed.

Skills

English communication

Interpersonal skills

Attention to detail

Organizational skills

Customer service

Microsoft Office

Education

Degree in Business/Communications/Marketing/Fashion/Retail Management

Tools

Microsoft Office

Job description

We are seeking a professional and customer-focused Customer Service Intern with strong English communication skills to join a Brooklyn-based jewelry and accessories brand. This internship is ideal for candidates interested in customer experience, retail operations, fashion, luxury products, or e-commerce support. The ideal candidate is detail-oriented, personable, and passionate about delivering excellent customer experiences in a creative and fast-paced environment.

About the host

Founded in 2010, the company is an award-winning jewelry and accessories brand known for handcrafted designs, intricate detailing, and timeless everyday elegance. The brand combines craftsmanship, fashion, and customer experience to create high-quality products with a strong emphasis on design and presentation.

Responsibilities

• Provide customer support via email, phone, and online communication channels
• Assist customers with product questions, order inquiries, returns, exchanges, and shipping updates
• Support e-commerce and order management operations
• Maintain accurate customer records and communication logs
• Collaborate with internal teams to resolve customer issues efficiently
• Assist with inventory coordination and product-related administrative tasks
• Help ensure a positive and professional customer experience aligned with brand standards
• Support general office and operational tasks as needed

Qualifications

• Strong English written and verbal communication skills
• Currently pursuing or recently completed a degree in Business, Communications, Marketing, Fashion, Retail Management, or a related field
• Excellent interpersonal and customer service skills
• Strong organizational abilities and attention to detail
• Comfortable working in a fast-paced environment
• Proficiency in Microsoft Office Suite and general digital tools

Preferred qualifications

• Previous customer service, retail, hospitality, or e-commerce experience
• Interest in fashion, jewelry, luxury products, or lifestyle brands
• Experience with online order systems, CRM platforms, or customer support tools is a plus
• Ability to multitask and maintain professionalism in customer interactions

What you'll gain

• Hands-on experience in customer service and brand operations
• Exposure to the fashion, jewelry, and e-commerce industry
• Opportunity to develop communication and client relationship skills
• Experience working within a creative and design-focused business environment
• Professional development in customer experience and retail operations
• Location: Brooklyn, New York (Onsite)
• Start date: Fall 2026
• Compensation: $17/hour
• Schedule: Minimum 32 hours per week, 40 hours per week is OK.