Guesthouse Door Associate

RH; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

RH is seeking a Guesthouse Door Associate to join our team in providing world-class service to our guests. This role requires greeting guests professionally, assisting with luggage, and ensuring privacy, security and safety while upholding the RH luxury standard.

Applicants should have 1+ years in a customer service role within a luxury environment, excellent communication skills, and the ability to work flexible hours including holidays, weekends and overnights.

Qualifications

• 1+ years experience in customer service or similar role within a luxury environment.
• Excellent communication skills.
• Ability to work flexible hours, including holidays, weekends and overnights.
• Knowledgeable of the local community to assist guests with local information.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Consistently deliver first class service and a luxury experience.
• Ensure all guest arriving and departing are greeted in a professional and personable manner.
• Assist with guest luggage and packages in and out of vehicles.
• Ensure the highest level of privacy, security and safety for all.

Skills

Customer service

Luxury environment

Communication skills

Flexibility

Security awareness

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Guesthouse Door Associate to join our team in providing world-class service to our guests.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Consistently deliver first class service and a luxury experience
• Ensure all guest arriving and departing are greeted in a professional and personable manner
• Assist with guest luggage and packages in and out of vehicles
• Ensure the highest level of privacy, security and safety for all

OUR REQUIREMENTS

• 1+ years experience in customer service or similar role within a luxury environment
• Excellent communication skills
• Ability to work flexible hours, including holidays, weekends and overnights
• Knowledgeable of the community and area in which the Guesthouse is located to assist guests with local information on special events (sporting, theater, movies, entertainment, and restaurants)
• Possess or ability to qualify for a NYS Guard Card
• Demonstrate full and comprehensive knowledge of the building including all services, amenities, and functions
• Maintain knowledge of the evacuation plan along with emergency procedures for emergency crews such as first responders, utility personnel, etc.
• Comply with brand quality assurance, uniform and appearance expectations and standards
• Respond to incidents and disturbances including, but not limited to, property emergencies, noise complaints, and smoking complaints
• Partner with Leadership to resolve disputes

PHYSICAL REQUIREMENTS

• Sustained standing, walking, bending, lifting, stooping for extended periods of time
• This position requires working indoor and outdoor, in various climates
• Must be able to lift 50 lbs