Luxury Guest Services Manager - Front Office & Valet Lead

Starwood Hotels & Resorts Worldwide, Inc.; Northern (KY); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Guest Services Manager for 1 Hotel Hanalei Bay. You will supervise valet and front office teams, enhance guest experiences, and maintain service standards in a luxury environment.

The ideal candidate holds a Bachelor's degree, 2 years in a Front Office/Valet supervisory role, and strong English communication skills. This full-time position offers competitive salary and an incentive bonus.

Qualifications

• Bachelor’s degree required; 1–2 years related experience and/or training or equivalent combination.
• Passionate about hotel operations and guest service with minimum 2 years' supervisory experience in Front Office/Valet.
• Ability to read, write, speak, and understand English.

Responsibilities

• Supervise valet and front office teams to deliver outstanding guest service.
• Maintain service standards and smooth operations in a luxury hotel setting.

Skills

English proficiency

Guest service operations

Front Office/Valet supervision

Education

Bachelor's degree

Job description

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Guest Services Manager for 1 Hotel Hanalei Bay. You will supervise valet and front office teams, enhance guest experiences, and maintain service standards in a luxury environment.

The ideal candidate holds a Bachelor's degree, 2 years in a Front Office/Valet supervisory role, and strong English communication skills. This full-time position offers competitive salary and an incentive bonus.