Luxury Guest Services & Mail Center Specialist

Wynnresorts; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Wynn Resorts in Las Vegas seeks a Guest Services Coordinator for the Business Services Center and Package Room. You will support daily operations, assist guests with printing, shipping, and mail handling, and ensure accurate records for packages and shipments.

You will operate office equipment, advise on shipping options, maintain supplies, and uphold Forbes Five-Star and AAA Five-Diamond standards in every guest interaction, while following all policies and safety procedures.

Qualifications

• Minimum of two years in a large-scale resort, convention hotel, business center, or related guest service role.
• Strong knowledge of shipping and receiving, package tracking, and courier services.
• High school diploma or equivalent required.
• Excellent verbal and written communication skills with a guest-service focus.
• Must be 21 years of age or older.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Support the daily operations of the Business Services Center and Package Room.
• Assist guests with printing, copying, scanning, shipping, and mail handling.
• Process incoming and outgoing packages with accurate records.
• Operate office equipment and provide knowledgeable shipping guidance.
• Maintain inventory and ensure work areas remain organized and secure.
• Maintain Wynn Resorts service standards in all guest interactions.
• Comply with all policies, safety procedures, and duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Microsoft Office

Education

High school diploma

Tools

Printers

Copiers

Scanners

Fax machines

Pallet jacks

Forklifts

Job description

Wynn Resorts in Las Vegas seeks a Guest Services Coordinator for the Business Services Center and Package Room. You will support daily operations, assist guests with printing, shipping, and mail handling, and ensure accurate records for packages and shipments.

You will operate office equipment, advise on shipping options, maintain supplies, and uphold Forbes Five-Star and AAA Five-Diamond standards in every guest interaction, while following all policies and safety procedures.