Specialist Package & Freight - Steady Extra

Wynnresorts; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

The Package & Freight Specialist at Wynn Las Vegas and Encore supports the efficient receipt, processing, and delivery of packages, freight, and convention materials to guest rooms, venues, and outlets.

This role, based in Las Vegas, requires at least two years in shipping/logistics within a luxury resort or hotel environment, strong organizational and communication skills, and the ability to operate pallet jacks and related equipment while upholding Wynn's Five-Star standards.

Qualifications

• Minimum of two years in shipping/receiving or a large resort environment.
• Proficiency with MS Office and inventory tracking software.
• Ability to operate pallet jacks, forklifts, and shipping equipment.
• Strong organizational, detail-oriented, and communication skills.
• Able to work flexible schedule including evenings, weekends, holidays.

Responsibilities

• Receive, inspect, store, and distribute packages and freight.
• Process outgoing shipments with approved carriers and tracking.
• Deliver shipments to guest rooms, meeting spaces, and venues.
• Maintain shipment records and inventory logs.
• Support Business Services Center and Package Room daily operations.
• Operate material handling equipment safely.
• Assist convention and group clients with logistics needs.
• Coordinate with vendors and couriers to resolve issues.
• Follow safety policies and service standards.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Customer service

Safety orientation

Education

High school diploma or equivalent

Tools

Pallet jacks

Forklifts

Shipping software

MS Office

Job description

The Package & Freight Specialist is responsible for the efficient receipt, processing, storage, tracking, and delivery of packages, freight, and convention materials throughout Wynn Las Vegas and Encore. This role supports the daily operations of the Business Services Center and Package Room while ensuring all shipments are handled safely, accurately, and in accordance with Wynn's Forbes Five-Star and AAA Five-Diamond service standards. The Package & Freight Specialist serves as a key operational partner for resort guests, convention groups, vendors, and internal departments by providing seamless logistics support and exceptional service.

Essential Job Responsibilities

• Receive, inspect, document, store, and distribute incoming packages, freight, and convention materials.
• Process outgoing shipments utilizing approved shipping carriers and established tracking procedures.
• Coordinate the timely and accurate delivery of packages and freight to guest rooms, meeting spaces, convention venues, retail outlets, and operational departments.
• Maintain accurate shipment records, inventory logs, chain-of-custody documentation, and tracking systems.
• Support the daily operations of the Business Services Center and Package Room, ensuring departmental standards and procedures are consistently maintained.
• Operate material handling equipment, including manual and electric pallet jacks, forklifts, and hand trucks, in a safe and efficient manner.
• Assist convention and group clients with freight receiving, storage, staging, and event-related logistics needs.
• Monitor package storage areas to ensure organization, security, cleanliness, and proper inventory control.
• Collaborate with resort departments, vendors, and courier partners to ensure timely resolution of shipment and delivery issues.
• Adhere to all company safety policies, departmental procedures, and operational standards.
• Consistently deliver service in accordance with Wynn's Forbes Five-Star and AAA Five-Diamond standards.
• Perform additional duties as assigned by management.

• Minimum of two (2) years of experience in shipping and receiving, warehouse operations, logistics, business services, or a large-scale resort and convention hotel environment.
• High school diploma or equivalent required.
• Previous experience handling convention freight, package delivery operations, or large-volume receiving environments preferred.
• Proficiency with computer systems, inventory tracking software, shipping platforms, and Microsoft Office applications.
• Experience operating manual and electric pallet jacks, forklifts, and other material handling equipment preferred.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to safely lift, move, and transport packages and freight of varying sizes and weights.
• Excellent communication and customer service skills with the ability to interact professionally with guests, vendors, convention clients, and team members.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment while maintaining luxury service standards.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Must be able to obtain and maintain all required work cards, certifications, and licenses.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays based on operational needs.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.