Representative - Business Services

Wynnresorts; Las Vegas (NV); Presencial; USD 42 000 - 60 000; Tempo integral

Resumo da oferta

Wynn Resorts in Las Vegas seeks a Guest Services Coordinator for the Business Services Center and Package Room. You will support daily operations, assist guests with printing, shipping, and mail handling, and ensure accurate records for packages and shipments.

You will operate office equipment, advise on shipping options, maintain supplies, and uphold Forbes Five-Star and AAA Five-Diamond standards in every guest interaction, while following all policies and safety procedures.

Qualificações

• Minimum of two years in a large-scale resort, convention hotel, business center, or related guest service role.
• Strong knowledge of shipping and receiving, package tracking, and courier services.
• High school diploma or equivalent required.
• Excellent verbal and written communication skills with a guest-service focus.
• Must be 21 years of age or older.
• Flexible availability including nights, weekends, and holidays.

Responsabilidades

• Support the daily operations of the Business Services Center and Package Room.
• Assist guests with printing, copying, scanning, shipping, and mail handling.
• Process incoming and outgoing packages with accurate records.
• Operate office equipment and provide knowledgeable shipping guidance.
• Maintain inventory and ensure work areas remain organized and secure.
• Maintain Wynn Resorts service standards in all guest interactions.
• Comply with all policies, safety procedures, and duties as assigned.

Conhecimentos

Customer service

Communication skills

Attention to detail

Microsoft Office

Formação académica

High school diploma

Ferramentas

Printers

Copiers

Scanners

Fax machines

Pallet jacks

Forklifts

Descrição da oferta de emprego

Essential Job Responsibilities

• Support the daily operations of the Business Services Center and Package Room, ensuring efficient and accurate service delivery.
• Assist guests with business support services, including printing, copying, scanning, faxing, shipping, receiving, packaging, and mail handling.
• Process incoming and outgoing packages and shipments while maintaining accurate records and tracking documentation.
• Operate business center equipment, including computers, printers, copiers, scanners, and other office technology.
• Provide knowledgeable assistance regarding shipping options, delivery timelines, business services, and resort amenities.
• Maintain inventory of office and shipping supplies and notify management of replenishment needs.
• Ensure all work areas, equipment, and storage locations remain organized, secure, and presentable.
• Resolve guest concerns and service requests promptly while exercising sound judgment and professionalism.
• Maintain Forbes Five-Star and AAA Five-Diamond service standards in all guest interactions.
• Comply with all departmental policies, safety procedures, and company standards.
• Perform additional duties as assigned by management.

Minimum of two (2) years of experience in a large-scale resort, convention hotel, business center, shipping environment, or related guest service role.

• Previous retail, customer service, or business services experience preferred.
• Strong knowledge of shipping and receiving processes, package tracking systems, and courier services.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office applications, business software, and standard office equipment, including printers, copiers, scanners, and fax machines.
• Experience operating manual and electric pallet jacks, forklifts, or similar equipment preferred.
• Excellent verbal and written communication skills with a strong focus on guest service.
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy and luxury service standards.
• Demonstrated ability to prioritize multiple tasks and meet deadlines with minimal supervision.
• Must be able to obtain and maintain all required work cards, certifications, and licenses.
• Must be 21 years of age or older.
• Must have flexible availability, including nights, weekends, and holidays, based on business needs.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.