Luxury Guest Services Concierge Local Expert

HHM Hospitality; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Job summary

The Rittenhouse Hotel in downtown Philadelphia is seeking a Concierge to warmly greet guests and coordinate hotel services, dining, and local experiences. You will assist with travel, reservations, and errands, while maintaining high guest satisfaction and safety protocols.

Ideal candidates have a high school diploma and prior customer service experience, strong knowledge of Philadelphia attractions, and the ability to work flexible shifts, including holidays and weekends.

Qualifications

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Responsibilities

• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Local attractions

Communication

Education

High School diploma or equivalent

Job description

The Rittenhouse Hotel in downtown Philadelphia is seeking a Concierge to warmly greet guests and coordinate hotel services, dining, and local experiences. You will assist with travel, reservations, and errands, while maintaining high guest satisfaction and safety protocols.

Ideal candidates have a high school diploma and prior customer service experience, strong knowledge of Philadelphia attractions, and the ability to work flexible shifts, including holidays and weekends.