Luxury Guest Experience & Sustainability Leader

Starwood Hotels; New York (NY); Presencial; USD 63 000 - 77 000; Tempo integral

Resumo da oferta

Starwood Hotels in New York seeks an Executive & Guest Experience Manager to lead and inspire a guest-centric service team. You’ll be constantly interacting with guests and teaching others to excel in service, aligning with our luxury standards.

This role partners with operational departments to maximize guest engagement, support the General Manager, and manage events, budgets, and daily hotel operations. Strong communication and discretion are essential.

Qualificações

• Minimum 2 years in a similar role.
• Strong verbal and written communication skills.
• Willingness to meet the demands of a 24-hour operation.
• Experience in a luxury hotel brand.

Responsabilidades

• Oversee guest feedback management and respond promptly.
• Provide administrative support to the General Manager.
• Act as liaison between GM, staff and external partners.
• Coordinate hotel events, schedules and staff.
• Assist with budgeting, invoicing and financial documents.
• Support day-to-day operations and KPI reporting.
• Maintain confidentiality and discretion in sensitive matters.
• Coordinate internal communications and staff requests.

Conhecimentos

Guest service

Communication

Flexibility

Descrição da oferta de emprego

Starwood Hotels in New York seeks an Executive & Guest Experience Manager to lead and inspire a guest-centric service team. You’ll be constantly interacting with guests and teaching others to excel in service, aligning with our luxury standards.

This role partners with operational departments to maximize guest engagement, support the General Manager, and manage events, budgets, and daily hotel operations. Strong communication and discretion are essential.