Luxury Guest Experience Quality & Training Lead

Parker Management Florida, Llc; Palm Springs (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Parker Palm Springs, a member of Leading Hotels of the World, seeks a Quality & Training Manager to safeguard and elevate the guest experience across the property. Based in Palm Springs, the role blends on-floor leadership with classroom training, driving brand standards from Norma's terrace to the Palm Springs Yacht Club spa.

This newly created role is a culture-driven position rather than a compliance post, with mornings in training and afternoons on the floor, reporting periodically to the

Qualifications

• Minimum 3 to 5 years in training, quality assurance, or guest experience leadership in a luxury hotel or resort.
• Experience with recognized luxury standards frameworks (LQA, Forbes Travel Guide, LHW) is required or strongly preferred.
• Experience preparing a property for external inspections or audits.

Responsibilities

• Own the property's quality assurance program: standards docs, audit calendars, self-assessments and inspection readiness.
• Conduct regular walkthroughs and mystery guest assessments across rooms, F&B, spa and public spaces.
• Translate brand concepts into observable, teachable behaviors and track performance trends.
• Design onboarding and ongoing training curricula in service fundamentals and brand storytelling.
• Monitor performance against standards and present findings to leadership.

Skills

Leadership

Training

Quality assurance

Guest experience

Education

Bachelor's degree in hospitality management

Quality/training certification (LQA/Forbes/Train the Trainer)

Job description

Parker Palm Springs, a member of Leading Hotels of the World, seeks a Quality & Training Manager to safeguard and elevate the guest experience across the property. Based in Palm Springs, the role blends on-floor leadership with classroom training, driving brand standards from Norma's terrace to the Palm Springs Yacht Club spa.

This newly created role is a culture-driven position rather than a compliance post, with mornings in training and afternoons on the floor, reporting periodically to the