Hotel Manager

Parker Palm Springs; Palm Springs (CA); On-site; USD 150,000 - 170,000; Full time

Job summary

Parker Palm Springs is seeking an exceptional Hotel Manager to lead daily operations and elevate the guest experience at a member of Leading Hotels of the World. This role demands visionary leadership, strategic planning, and a passion for hospitality excellence to inspire the team and align with executive objectives.

The ideal candidate brings a proven track record in luxury hotel operations, strong people leadership, and a history of driving guest satisfaction and financial performance.

Qualifications

• Expert in hotel operations and leadership with a proven track record in luxury settings.
• Minimum of 4 years in a senior role within a luxury hotel environment.
• Bachelor’s degree or equivalent education/experience; division head experience preferred.

Responsibilities

• Direct operations management and planning with the Managing Director to meet daily hotel needs.
• Provide inspirational leadership to sustain Parker Palm Springs Vision and Ethos.
• Lead a service-excellence culture and ensure effective inter-department communication.
• Oversee staffing, forecasting, training, and policy execution across departments.
• Monitor guest feedback and performance data to optimize guest engagement and profit.
• Recruit and develop leaders; coach, mentor, and evaluate team performance.
• Direct reports and lead across all operational areas of the hotel.

Skills

Hotel Operations

Leadership

Guest Engagement

Financial Performance

Education

Bachelor’s Degree or equivalent education/experience

Job description

A remarkable opportunity has arisen at Parker Palm Springs, a member of Leading Hotels of the World for a pivotal position. We are seeking an exceptional individual to fulfill the role of Hotel Manager. This esteemed position calls for a visionary influencer, a seasoned trailblazer, an arbiter of refined taste, and a true expert in the art of hospitality. The ideal candidate possesses boundless vitality, contagious enthusiasm, and impeccable eloquence. They are respected as a leader and a mentor, inspiring the entire team at Parker Palm Springs. In addition to overseeing the day-to-day operations of the hotel, this role entails surpassing guest expectations and will play a vital part in supporting the Executive Committee's objectives, always embodying the essence of our brand.

Job Functions

• Direct the function of Operations Management and planning in conjunction with the Managing Director to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervising.Ensure that all employees are trained for their positions to maximize service, production, and efficiency; carry out all policies established by Parker Palm Springs and the Managing Director and operate the hotel in the absence of the Managing Director.
• Provide inspirational leadership to invigorate the Parker Palm Springs Vision, Mission and Ethos.
• Lead and foster an unwavering service of excellence culture.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under their supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.
• Monitor guest feedback and performance data to optimize guest engagement.
• Identify the developmental needs of others and provide opportunities for growth and development to reach potential.
• Ensure regular, ongoing communication occurs (daily stand ups, departmental meetings etc.)
• Attract and recruit exceptional leaders and team members who will enrich Parker Palm Springs Ethos and showcase their functional expertise, ensuring that staffing levels align with business needs.
• Offer guidance and direction to subordinates by providing coaching, counseling, mentoring, and conducting performance evaluations.
• Utilize interpersonal skills and effective communication to lead, influence, and motivate others; advocate for well-informed business decisions; exhibit honesty and integrity; lead by example.
• Cultivate and uphold an organizational culture that optimizes employee engagement and attracts top-tier talent.
• Directly reports to the Managing Director. The Hotel Manager assumes responsibility for leaders and team members across all operational areas of the hotel.

Qualifications

• An expert in hotel operations, a strong leader and a proven track record in guest and employee engagement and financial performance.
• Minimum of 4 years of similar work experience in a luxury hotel environment.
• Bachelor’s Degree or equivalent education/experience required.
• Previous division head experience required.

This pay range for this position is $150,000 - $170,000.