Luxury Guest Experience Maestro

Marc & Rose Hospitality; Laguna Beach, Northern (CA, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Casa Loma Beach Hotel in Laguna Beach, CA, invites you to join a luxury hospitality team where every guest interaction is a crafted moment. You’ll greet guests, guide experiences from lobby to rooftop, and ensure seamless stays with personalized service and meticulous attention to detail.

Candidates with a high school diploma and hospitality experience, plus RBS and Food Handler's Card, are encouraged to apply. Come elevate the guest journey with us.

Qualifications

• High school diploma or equivalent; hospitality experience.
• Certifications like RBS and Food Handler's Card are preferred.
• Strong communication, multitasking and detail orientation are essential.

Responsibilities

• Greet guests with warmth and charisma.
• Coordinate guest experiences across lobby, pool, and rooftop areas.
• Ensure seamless stay from check-in to departure with personalized service.
• Provide informed room orientations and handle guest requests with care.
• Manage luggage and beach amenities to create memorable moments.

Skills

Multitasking

Communication

Attention to detail

Physical fitness

Education

High School Diploma

Tools

RBS Certification

Food Handler's Card

Job description

Casa Loma Beach Hotel in Laguna Beach, CA, invites you to join a luxury hospitality team where every guest interaction is a crafted moment. You’ll greet guests, guide experiences from lobby to rooftop, and ensure seamless stays with personalized service and meticulous attention to detail.

Candidates with a high school diploma and hospitality experience, plus RBS and Food Handler's Card, are encouraged to apply. Come elevate the guest journey with us.