Guest Experience Coordinator

Marc Rose; Laguna Beach (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Casa Loma Beach Hotel in Laguna Beach, CA seeks a guest services professional to elevate the guest experience with warmth, attentiveness, and a flair for hospitality. You’ll greet arrivals, coordinate with F&B and housekeeping, and ensure seamless stays from check-in to departure.

The role requires a high school diploma, and certifications like RBS and Food Handler’s Card. Adept multitasker with strong communication and physical agility is essential.

Qualifications

• High school diploma or equivalent is required.
• Experience in hospitality or related fields is preferred.
• RBS certification and Food Handler’s Card are required or highly recommended.

Responsibilities

• Greet guests warmly and manage arrivals with charisma.
• Coordinate with food & beverage, housekeeping, and front desk to ensure seamless experiences.
• Ensure every stay is smooth from check-in to departure, addressing requests promptly.
• Deliver personalized room orientations and fulfill guest requests with professionalism.
• Oversee luggage handling and beach amenities logistics to craft memorable moments.

Skills

Multitasker

Eloquent communicator

Detail-oriented

Physical agility

Education

High School Diploma or equivalent

Job description

Imagine This: You’re at the heart of a boutique luxury scene, where every day unfolds as a masterpiece of guest service artistry. Casa Loma Beach Hotel in Laguna Beach, CA, isn’t just any landmark—it’s where you curate unforgettable experiences among the sun, sand, and sky.

Welcome to Your New Stage

Your role at this iconic retreat is more than a job—it’s a performance in enhancing lives through meticulous attention to detail and genuine interactions. You are the conductor of first impressions, the architect of farewells and the personal guide to a world of luxury.

Key Roles You’ll Play

• Greet guests with warmth and charisma, making every arrival a celebration.
• Transform ordinary interactions into memorable stories with your food and beverage artistry—in the lobby, by the pool, or under the stars on the rooftop terrace.
• Ensure every detail of a guest's stay is seamless, from check-in to the echo of their gratitude at departure.
• Deliver personalized room orientations and fulfill requests with a flair that says you care.
• Manage the symphony of logistics from guest luggage to beach amenities, crafting moments that matter.

Are You the Next Cast Member?

You’ve mastered the art of hospitality or you’ve shined in the dynamic atmosphere of food & beverage service. Now, elevate your craft where luxury and lifestyle merge into an extraordinary career path.

Required Credentials

• High School Graduate or equivalent, armed with experience in hospitality or related fields.
• Carry necessary certifications like Responsible Beverage Service (RBS) and Food Handler’s Card.

Skills That Set You Apart

• Master multitasker, eloquent communicator, and detail-oriented dynamo.
• Physical agility to meet the demands of a bustling hotel environment.

Your Stage Is Set

At Casa Loma Beach Hotel, we don’t just offer jobs—we offer moments. Moments you craft. Moments that matter. Moments that could only belong to you and your guests. It’s not about the tasks you perform; it’s about the memories you create and the stories you’ll tell.

Ready to Make Space for Genuine Hospitality?

Dive into the heart of Laguna Beach’s luxury lifestyle and leave your mark on Casa Loma Beach Hotel. Explore who we are and imagine who you could become.

Join Us

In our mission to not just meet, but exceed, guest expectations through a commitment to excellence in a setting that’s as breathtaking as our service. Let’s make every guest feel like the only guest.

Laguna Beach House's and Casa Loma Beach Hotel's leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at Laguna Beach House and Casa Loma, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, & Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.