Luxury Retail Sales Concierge

Ralph Lauren; Chicago (IL); On-site; USD 32,000 - 43,000; Full time

Job summary

Ralph Lauren Corporation is seeking a Sales Assistant to assist the Executive Sales Professional and deliver a seamless, memorable shopping experience for clients. You will help manage appointments, order follow-ups, and in-store services while upholding luxury standards and confidentiality.

The role emphasizes strong communication, initiative, and collaborative teamwork to drive productivity and client satisfaction in a premium retail environment.

Qualifications

• Past retail selling experience preferred.
• Interest in and appreciation for luxury and best-in-class service.
• Strong communication and interpersonal skills.
• Proactive thinker who takes initiative.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; lift up to 30 lbs.

Responsibilities

• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Supports the Executive Sales Professional as needed to ring client transactions, both in sales and returns.
• Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Executive Sales Professional.
• Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Executive Sales Professional and the brand.
• Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a "one team focused on the customer" mindset.
• Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
• Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
• Ensures all client information is captured in the concierge app.
• Handoles sensitive and confidential with utmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

Skills

Communication skills

Interpersonal skills

Proactive mindset

Tools

Word

Excel

PowerPoint

Outlook

SharePoint

Job description

Ralph Lauren Corporation is seeking a Sales Assistant to assist the Executive Sales Professional and deliver a seamless, memorable shopping experience for clients. You will help manage appointments, order follow-ups, and in-store services while upholding luxury standards and confidentiality.

The role emphasizes strong communication, initiative, and collaborative teamwork to drive productivity and client satisfaction in a premium retail environment.