Luxury Guest Experience Concierge

Better Talent by Laveer & Co.; Bluffton (SC); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Sick days

Vacation days

Job summary

A luxury vacation rental company in Bluffton, SC, is seeking a Guest Relations Associate & Concierge to manage guest communications and booking processes. Responsibilities include overseeing inquiries, resolving complaints, and managing concierge inventory. The ideal candidate should have strong customer-facing experience, excellent communication skills, and the ability to work under pressure. The position offers an annual salary of $50,000-$55,000 with bonuses based on performance and provides paid time off and other benefits.

Qualifications

• Proven experience in a customer-facing role is required.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and maintain a professional demeanor.

Responsibilities

• Oversee all inquiries, booking requests, and direct customer contact daily.
• Resolve problems arising from guest complaints quickly and efficiently.
• Manage and ensure proper inventory of concierge items.

Skills

Customer-facing experience

Excellent communication skills

Strong problem-solving abilities

Attention to detail

Proficiency in booking software

Job description

A luxury vacation rental company in Bluffton, SC, is seeking a Guest Relations Associate & Concierge to manage guest communications and booking processes. Responsibilities include overseeing inquiries, resolving complaints, and managing concierge inventory. The ideal candidate should have strong customer-facing experience, excellent communication skills, and the ability to work under pressure. The position offers an annual salary of $50,000-$55,000 with bonuses based on performance and provides paid time off and other benefits.