Guest Experience Front Desk Manager

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Montage Hotels & Resorts in Bluffton, SC is seeking a Guest Reception Manager to oversee front desk and PBX operations, ensuring flawless guest experiences in line with our luxury standards.

The role requires strong leadership, a background in hospitality, and proficiency with property management systems. You will mentor staff, handle guest inquiries, and maintain the highest levels of service while supporting hotel financial performance.

Qualifications

• Minimum of 1 year experience in a similar role.
• 2 years hotel experience, preferably in front of the house and guest relations.
• High School diploma; college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent communication skills, both written and spoken.
• Guest relations training.
• Property management system experience preferably Opera and/or ResortSuite.
• Current CPR and first aid certification.
• Ability to understand guest problems and find solutions.
• Ability to maintain discretion and diplomacy while performing job duties.

Responsibilities

• Monitor service standards in all areas of the operation in keeping with the highest guest expectations.
• Handle all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
• Direct, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
• Maximizing the financial performance of the hotel by providing the highest possible guest service and product
• Performing management duties in the absence of all other managers
• Troubleshooting guest and employee issues
• Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently

Skills

Excellent communication skills

Guest relations training

Ability to remain calm and diplomatic

Positive guest relations

Interdepartmental collaboration

Problem-solving & multitasking

Education

High School diploma; college degree preferred

Tools

Opera PMS

ResortSuite

Front desk software

Job description

Montage Hotels & Resorts in Bluffton, SC is seeking a Guest Reception Manager to oversee front desk and PBX operations, ensuring flawless guest experiences in line with our luxury standards.

The role requires strong leadership, a background in hospitality, and proficiency with property management systems. You will mentor staff, handle guest inquiries, and maintain the highest levels of service while supporting hotel financial performance.