Luxury Concierge - Curate Bespoke Charleston Experiences

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Charleston Place is seeking an experienced Concierge to deliver warm, personalized service and expert guidance to guests, crafting memorable Lowcountry itineraries and arranging exclusive experiences in Charleston.

You will engage with guests, attend planning meetings, and collaborate with hotel partners to ensure flawless service through Alliants and other systems. A professional demeanor and strong communication are essential for success in this luxury environment.

Qualifications

• Proven experience in a luxury hotel environment, ideally in a concierge or guest relations role.

Responsibilities

• Extend a warm Southern welcome to guests with personalized service.
• Provide professional communication via face-to-face, email, text, and phone.
• Advise guests with expert recommendations on Charleston attractions.
• Coordinate dining, transportation, spa, golf, yachting, and bespoke excursions.
• Build partnerships with restaurants, tour providers, and event organizers.
• Assist with special occasions and VIP celebrations.
• Maintain records of guest details and preferences.
• Collaborate with all departments for a seamless guest experience.

Skills

Luxury hotel experience

Interpersonal communication

Organizational skills

Multitasking

Attention to detail

Professional demeanor

Discretion and diplomacy

Flexible shifts

Customer-focused

Knowledge of local attractions

Tools

Alliants

Job description

The Charleston Place is seeking an experienced Concierge to deliver warm, personalized service and expert guidance to guests, crafting memorable Lowcountry itineraries and arranging exclusive experiences in Charleston.

You will engage with guests, attend planning meetings, and collaborate with hotel partners to ensure flawless service through Alliants and other systems. A professional demeanor and strong communication are essential for success in this luxury environment.