Luxury Concierge: Curate Bespoke Charleston Experiences

The Charleston Place; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

The Charleston Place in Charleston, SC, seeks a refined Concierge to deliver warm, personalized guest service and craft memorable Lowcountry itineraries. You will liaise with guests and local partners to secure dining reservations, yachting experiences, and bespoke activities, always upholding the hotel’s standard of excellence.

Ideal candidates bring luxury hotel experience, superb English communication, and a passion for hospitality.

Qualifications

• Proven experience in a luxury hotel environment, ideally in a similar concierge or guest relations role.
• Excellent interpersonal and communication skills in English; knowledge of additional languages is a plus.
• Strong organizational skills, multitasking abilities, and attention to detail.
• Maintains a professional, upbeat, and enthusiastic disposition during interactions with guests.
• In-depth knowledge of local and regional attractions, events, and services.
• Familiarity with hospitality software systems.
• Professional appearance and demeanor, with a strong customer-focused attitude.
• Passion for delivering memorable guest experiences with creativity and enthusiasm.
• Discretion and diplomacy in handling sensitive guest information and requests.
• Available to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Extend a warm Southern welcome to guests, offering gracious, attentive, and personalized service at all times.
• Provide professional and timely communication with guests via face-to-face interactions as well as through email, text, and phone.
• Serve as a knowledgeable ambassador for Charleston, offering expert recommendations on historic sites, art galleries, plantation tours, culinary hotspots, festivals, and hidden gems.
• Take a proactive approach to getting to know guests by visiting events and areas of the hotel and introducing yourself.
• Coordinate guest requests including dining, transportation, spa treatments, golf tee times, yachting excursions, and bespoke local excursions.
• Understand who our top partners are within the city and maintain strong partnerships with those restaurants, tour providers, and event organizers.
• Assist with special occasions such as anniversaries, proposals, and VIP celebrations- ensuring every detail exceeds expectations.
• Handle guest issues with discretion, professionalism, and prompt resolution, maintaining the hotel's standard of excellence.
• Maintain accurate records of guest details, preferences, requests, and services delivered.
• Collaborate with all departments to ensure a seamless and luxurious guest experience.
• Stay informed about seasonal events, culinary trends, and developments in Charleston's hospitality scene.
• Uphold the hotel's image and reputation through immaculate grooming, etiquette, and service excellence.
• Attend internal meetings and meet with key stakeholders to discuss guest itineraries.
• Track pending, completed, and canceled activities and itineraries within the Concierge platform (Alliants).

Skills

Luxury hotel experience

Guest relations

English communication

Multitasking

Organizational skills

Hospitality software

Discretion

Shift flexibility

Job description

The Charleston Place in Charleston, SC, seeks a refined Concierge to deliver warm, personalized guest service and craft memorable Lowcountry itineraries. You will liaise with guests and local partners to secure dining reservations, yachting experiences, and bespoke activities, always upholding the hotel’s standard of excellence.

Ideal candidates bring luxury hotel experience, superb English communication, and a passion for hospitality.