Front Office Manager - Grand

Grand Hotel; Spokane (WA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical Coverage (Davidson)

Dental Coverage (Davidson)

Vision Coverage (Davidson)

24/7 Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Davenport Grand Hotel in Spokane, WA, is seeking a qualified Front Office Manager to lead the front office team and ensure exceptional guest service. The role involves budgeting, staff training, and driving department performance within hotel standards.

Candidates should have at least two years of prior departmental management experience, strong leadership and cash handling skills, and fluency in English. Davidson Hospitality Group supports a rich benefits program and a drug-free workplace.

Qualifications

• Two years of prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to health/safety.

Responsibilities

• The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs.
• Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component.
• Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department.
• Prepare annual departmental budget that accurately reflects the hotel's operations plan.
• Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Skills

Front office management

Cash handling

English fluency

Communication

Computer literacy

Leadership

Time management

Negotiation

Job description

The Davenport Grand Hotel is a premier luxury hotel located in the heart of Spokane, WA, offering an exceptional work environment for those seeking a rewarding career in hospitality. As a job applicant, joining the team at The Davenport Grand Hotel means being part of an iconic property known for its elegant design, exceptional service, and commitment to excellence. The hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Davenport Grand Hotel is dedicated to creating a culture that values teamwork, professionalism, and unparalleled guest experiences. Employees can expect to work in a sophisticated and upscale environment, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary service to guests. Joining the team at The Davenport Grand Hotel presents a unique opportunity to be part of a renowned hotel that is at the forefront of Spokane's hospitality industry.

Overview

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs.

Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component.

Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department.

Prepare annual departmental budget that accurately reflects the hotel's operations plan.

Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Qualifications

• College level reasoning, math, and language skills.
• Two years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Upon acceptance of a job offer, pre-employment drug test and background check are required. Reference Washington State Law (RCW 49.94) here and at https://www.atg.wa.gov/fair-chance-act . We participate in E-Verify.

Salary Range

USD $0.00 - USD $65,000.00 /Yr.