Front Office Manager

Vespera Resort on Pismo Beach; Pismo Beach (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Vespera on Pismo Beach is seeking a Front Office Supervisor to manage day-to-day hotel operations and ensure exceptional guest service.

Responsibilities include leading the front desk team, coordinating with departments to maximize revenues, and maintaining high standards of guest satisfaction. The role requires at least one year of hotel rooms management experience and a bachelor’s degree or higher, with flexible shifts including holidays and weekends.

Qualifications

• Leadership and front office supervisory experience are required.
• Strong communication, organization, and multitasking abilities are essential.
• Experience in hotel front office operations is preferred.

Responsibilities

• Manage day-to-day front office operations to ensure exceptional guest service.
• Collaborate with department managers to maximize revenues and control labor.
• Supervise staff, provide coaching and timely feedback.
• Ensure safety, security, and adherence to hotel policies.
• Communicate effectively with other departments to achieve guest satisfaction.

Skills

Leadership

Front office supervision

Team coordination

Guest service

Education

Bachelor's degree or higher

Job description

Description

Salary $75K-85K DOE

Why work for Vespera?

Vespera on Pismo Beach is the premier luxury resort on the central coast offering authentically local experience and engaging service is recognized as a leader in the community. Our beach front property is gorgeous and we have direct access to the Pismo Pier.

Our culture is driven by our care for our guests and associates alike. Our mission is to create a genuine guest experience unrivaled and effortless.

Vespera Pismo Beach offers competitive pay and a very complete benefits package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistance program and food provided daily to our employees.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must possess excellent communication, follow up, and organizational
• Must have the ability to push, pull bend, squat and lift on a regular basis.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
• Must be able to understand guest’s service needs.
• Maintain confidentiality of guest information and pertinent hotel data.
• Strong leadership skills and has the ability to apply them.
• Ability to meet or exceed productivity, goals and performance standards.
• Manage day to day operations to ensure exceptional guest service.
• Work closely with the department managers to maximize revenues.
• Work closely with department managers to control labor and productivity.
• Respond to emergency situations and work with local authorities.
• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Review work assignments of employees and make adjustments as business needs.
• Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback.
• Reward, discipline and document associate performance and provide timely counseling.
• Supervise the staff and handle associate situations.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
• Assist department manager in maintaining close control and inventory of uniforms, supplies, and equipment.
• Prepare and submit incident, accident or injury reports when needed.
• Process timecards and payroll as required.
• Ensure all associates are safety conscious and trained in safe work practices.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.
• Previous hotel/resort front office supervisory/leadership experience.
• Marriott and/or resort experience a plus.

VPB Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

VPB Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Education

Required

Bachelors or better.

Experience

Required

1 year: Experience in hotel rooms management.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.