Luxury Front Office Manager — Guest Experience Leader

Hotel Viking Newport; Newport (RI); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

401K Match

Hotel Discounts

Paid Time Off

Job summary

Hotel Viking Newport in Newport, Rhode Island, seeks a Front Office Manager to lead our front desk operations, ensuring exceptional guest service and efficient daily workflow.

You will manage a team of front desk agents, collaborate with other departments to create a seamless guest experience, and oversee HR functions including recruiting, orientation, training, coaching and performance reviews. The role requires strong leadership and a commitment to the Hotel Viking legacy.

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.
• Proficient in hotel management software and Microsoft Office.
• Detail-oriented and able to multi-task effectively.
• Customer service oriented and committed to providing exceptional guest experiences.
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office.
• Prior cash handling experience necessary.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Lead front desk operations and oversee a team of front desk agents.
• Collaborate with other departments to create a seamless guest experience.
• Recruit, orient, train, coach, and conduct performance reviews for staff.
• Ensure accurate cash handling and adherence to procedures.

Skills

Leadership

Communication

Customer Service

English Fluency

Detail-oriented

Cash Handling

Flexibility

Tools

Opera PMS

Micros

Microsoft Office

Job description

Hotel Viking Newport in Newport, Rhode Island, seeks a Front Office Manager to lead our front desk operations, ensuring exceptional guest service and efficient daily workflow.

You will manage a team of front desk agents, collaborate with other departments to create a seamless guest experience, and oversee HR functions including recruiting, orientation, training, coaching and performance reviews. The role requires strong leadership and a commitment to the Hotel Viking legacy.