Luxury Front Office Manager – Forbes Service Expert

Hyatt Hotels Corporation; California; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Free Room Nights

Insurance (Medical, Vision, Dental)

401K with company match

Paid vacation, sick days, holidays

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at retailers

Job summary

Alila Ventana Big Sur, part of Hyatt, is seeking an experienced Front Office Manager to lead the daily Front Office operation within the Rooms Division at a luxury resort on California’s Pacific coast. Reporting to the Director of Rooms, the role demands a strong guest-service mindset and a track record in luxury hospitality.

The ideal candidate will coach teams to deliver Forbes service standards, manage guest recognition, and coordinate with Housekeeping, Concierge, and other departments to

Qualifications

• Experience leading Front Office in a luxury hotel or resort.
• Proven ability to coach teams to Forbes service standards.
• Strong guest-recognition and personalized service mindset.

Responsibilities

• Lead daily Front Office operations with the Director of Rooms.
• Ensure warm, personalized, anticipatory service for guests.
• Coach colleagues on Forbes service standards and guest recovery.
• Coordinate with Housekeeping, Concierge, and other departments.
• Oversee guest check-in/out and room readiness with accuracy.

Skills

Front Office management

Leadership

Guest service

Forbes service standards

Luxury hospitality

Scheduling & labor

Tools

PMS

CRM systems

Microsoft Office

Job description

Alila Ventana Big Sur, part of Hyatt, is seeking an experienced Front Office Manager to lead the daily Front Office operation within the Rooms Division at a luxury resort on California’s Pacific coast. Reporting to the Director of Rooms, the role demands a strong guest-service mindset and a track record in luxury hospitality.

The ideal candidate will coach teams to deliver Forbes service standards, manage guest recognition, and coordinate with Housekeeping, Concierge, and other departments to