Luxury Front Office Manager - Charleston Boutique Hotel

Crystal Creek Hospitality; Charleston (SC); On-site; USD 58,000 - 80,000; Full time

Job summary

Planters Inn in Charleston, a luxury boutique hotel managed by Crystal Creek Hospitality, seeks a Front Office Manager to lead the guest experience and front desk operations. You will mentor a high-performing team, elevate service standards, and drive operational excellence in a renowned Southern hospitality environment.

The successful candidate will balance guest satisfaction, staff development, and financial performance while embodying genuine Southern hospitality and brand standards.

Qualifications

• Minimum three years of Front Office experience in a hotel environment
• Previous supervisory or management experience
• Strong leadership and team-development skills
• Exceptional verbal and written communication abilities
• Proven success in guest relations and service recovery
• Knowledge of Front Office operations, hotel systems, and hospitality best practices
• Experience working with Property Management Systems (PMS)
• Ability to work flexible hours, including evenings, weekends, and holidays as business needs require

Responsibilities

• Lead Front Desk operations to ensure luxury guest service
• Develop and coach Front Office team
• Monitor guest satisfaction and respond to feedback
• Coordinate with Housekeeping, Engineering, F&B, and Sales for seamless stays
• Manage schedules, labor, and budgeting support
• Ensure billing accuracy and upsell opportunities

Skills

Front Office

Leadership

Guest Relations

PMS Experience

Flexible Hours

Tools

PMS Software

Job description

Planters Inn in Charleston, a luxury boutique hotel managed by Crystal Creek Hospitality, seeks a Front Office Manager to lead the guest experience and front desk operations. You will mentor a high-performing team, elevate service standards, and drive operational excellence in a renowned Southern hospitality environment.

The successful candidate will balance guest satisfaction, staff development, and financial performance while embodying genuine Southern hospitality and brand standards.