Luxury Front Office Leader – Boutique Charleston Hotel

Crystal Creek Hospitality; Charleston (SC); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Crystal Creek Hospitality seeks a Front Office Manager for Planters Inn in Charleston, a luxury boutique hotel. You will lead the Front Office operations, deliver personalized service, and drive guest satisfaction with a focus on operational excellence and Southern hospitality.

You will manage a high-performing team, mentor staff, and coordinate with Housekeeping, Engineering, F&B, and Sales to ensure a seamless guest journey from arrival to departure. A passion for luxury service is essential.

Qualifications

• Minimum three years of Front Office experience in a hotel.
• Previous supervisory or management experience.
• Strong leadership and team-development skills.
• Exceptional verbal and written communication abilities.
• Proven success in guest relations and service recovery.
• Knowledge of Front Office operations and PMS.

Responsabilités

• Champion a culture of exceptional guest service and hospitality.
• Oversee Front Desk operations and ensure luxury service standards.
• Recruit, train, coach, and develop Front Office professionals.
• Develop weekly schedules, manage labor, and assist with budgeting.
• Collaborate with Housekeeping, Engineering, F&B, and Sales to ensure seamless guest experiences.
• Serve as Charleston ambassador with local recommendations.

Connaissances

Front Office experience

Leadership

Guest relations

Communication

Outils

PMS (Property Management System)

Description du poste

Crystal Creek Hospitality seeks a Front Office Manager for Planters Inn in Charleston, a luxury boutique hotel. You will lead the Front Office operations, deliver personalized service, and drive guest satisfaction with a focus on operational excellence and Southern hospitality.

You will manage a high-performing team, mentor staff, and coordinate with Housekeeping, Engineering, F&B, and Sales to ensure a seamless guest journey from arrival to departure. A passion for luxury service is essential.