Boutique Luxury Guest Services Leader

Crystal Creek Hospitality; Charleston (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

Crystal Creek Hospitality's Planters Inn in Charleston, SC, seeks a passionate Guest Service Manager to lead the Front Office team and elevate the guest journey in our premier luxury destination.

The ideal candidate will champion luxury service, mentor colleagues, and ensure seamless arrivals, departures, room assignments, and guest follow-up with a personal, Southern hospitality touch.

Join a team that values excellence, accountability, and memorable experiences for guests from around the world.

Qualifications

• Minimum three years of hotel Front Office experience, preferably in upscale or luxury settings.
• Previous supervisory or management experience.
• Strong leadership, coaching, and team development abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Champion luxury service and personalized guest engagement.
• Oversee Front Desk, Concierge, and Valet operations and ensure seamless guest experiences.
• Recruit, train, and mentor Front Office team members; conduct performance evaluations.
• Lead by example with a visible presence in lobby and guest areas.
• Collaborate withHousekeeping, Engineering, F&B, and Sales to ensure seamless experiences.

Skills

Front Office

Leadership

Guest Service

Hospitality

Tools

Property Management System

Job description

Crystal Creek Hospitality's Planters Inn in Charleston, SC, seeks a passionate Guest Service Manager to lead the Front Office team and elevate the guest journey in our premier luxury destination.

The ideal candidate will champion luxury service, mentor colleagues, and ensure seamless arrivals, departures, room assignments, and guest follow-up with a personal, Southern hospitality touch.

Join a team that values excellence, accountability, and memorable experiences for guests from around the world.