Luxury Front Office Director & Guest Experience

The Knox; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

The Knox is launching a premier new hotel in Dallas, offering 140 rooms, multiple dining venues, and distinctive event spaces. The Director of Front Office will lead all front office operations, shaping guest and team member experiences and driving guest satisfaction and financial performance.

In this role you will align with the Hotel Manager and other guest services leaders, implement SOPs, and ensure luxury service standards across arrivals, in-house stays, and departures while managing

Qualifications

• 2–4 years of Front Office leadership experience in a luxury hotel.
• Clear, concise, professional communication is required.
• Proven leadership, coaching, and ability to develop a high-performing team.

Responsibilities

• Lead, mentor, and develop the front office team to deliver luxury service.
• Oversee guest journey from pre-arrival to departure and post-stay follow-up.
• Develop SOPs and training materials for front office operations.

Skills

Front Office leadership

Communication skills

Hospitality ops knowledge

Team development

Flexibility scheduling

Tools

PMS systems

Job description

The Knox is launching a premier new hotel in Dallas, offering 140 rooms, multiple dining venues, and distinctive event spaces. The Director of Front Office will lead all front office operations, shaping guest and team member experiences and driving guest satisfaction and financial performance.

In this role you will align with the Hotel Manager and other guest services leaders, implement SOPs, and ensure luxury service standards across arrivals, in-house stays, and departures while managing