Luxury Housekeeping Director — Elevate Guest Experience

Auberge; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

The Knox, Auberge Collection in Dallas seeks a Director of Housekeeping to provide strategic leadership across all housekeeping operations, overseeing guest rooms, residences, public spaces, and heart-of-house areas with a commitment to luxury standards.

You will develop departmental strategy, budgets, SOPs, and training, while partnering with hotel leadership to deliver exceptional guest experiences for VIPs and notable guests.

Qualifications

• 5-7 years of progressive housekeeping leadership experience within a luxury hotel or resort environment strongly preferred.
• Demonstrated ability to communicate effectively, providing clear, concise, and professional direction.
• Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.
• Strong organizational, financial, and problem-solving abilities, with exceptional attention to detail required.

Responsibilities

• Provide strategic leadership for all housekeeping operations, ensuring guest rooms, residences, public spaces, and heart-of-house areas reflect the highest standards of luxury hospitality.
• Develop departmental goals, operating strategies, SOPs, training programs, and quality standards that support operational excellence and exceptional guest experiences.
• Ensure guestrooms, residences, and accommodations for Notable Guests and VIP arrivals are meticulously prepared, personalized, and aligned with guest preferences and luxury service expectations.
• Partner with the Hotel Manager, Director of Front Office and department leaders to optimize daily operations, room readiness, interdepartmental collaboration, and the overall guest experience.
• Train, coach, and develop leaders and team members while fostering a culture of engagement, recognition, accountability, and professional growth.
• Monitor guest feedback, quality audits, and service recovery opportunities, implementing strategies that continually enhance cleanliness, presentation, and guest satisfaction.
• Drive departmental performance through operational excellence, financial stewardship, labor management, productivity, and team engagement.
• Develop and manage departmental budgets, forecasts, staffing plans, and operational strategies that align labor resources with occupancy and business demands.
• Analyze operational and financial performance metrics to identify trends and implement continuous improvement initiatives.
• Oversee housekeeping operations for residences, laundry services, inventories, purchasing, vendor relationships, and departmental resources to ensure operational readiness and fiscal responsibility.
• Establish and maintain quality assurance programs through inspections, audits, coaching, and compliance with Auberge Collection standards, safety regulations, and applicable laws.
• Lead departmental planning for special projects, deep cleaning initiatives, renovations, and pre-opening or capital improvement activities while partnering with Engineering to support preventative maintenance programs and room readiness.
• Support hotel emergency procedures and business continuity plans, ensuring departmental preparedness and operational resilience.
• Champion innovation, sustainability, and best practices that enhance operational efficiency, environmental responsibility, and the overall guest experience.

Skills

Housekeeping leadership

Communication

Budgeting

Organization

Problem-solving

Tools

Property management systems

Housekeeping technology

MS Office Suite

Job description

The Knox, Auberge Collection in Dallas seeks a Director of Housekeeping to provide strategic leadership across all housekeeping operations, overseeing guest rooms, residences, public spaces, and heart-of-house areas with a commitment to luxury standards.

You will develop departmental strategy, budgets, SOPs, and training, while partnering with hotel leadership to deliver exceptional guest experiences for VIPs and notable guests.