Luxury Front-of-House Host | Downtown Dining

Hotel Phoenix; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hotel Phoenix in Atlanta is seeking a PHO - ZEPHYR Host to warmly welcome guests, manage reservations, and coordinate seating to optimize service flow. You will be the first point of contact, guiding guests, answering questions, and ensuring smooth arrivals.

Ideal candidates have a high school diploma, hospitality or customer service experience, strong communication, and the ability to work in a fast-paced, high-volume dining environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods in a fast-paced environment.
• Basic proficiency with reservation and point-of-sale systems.

Responsibilities

• Greet and welcome guests promptly and courteously.
• Manage reservation systems and waitlist for seating efficiency.
• Coordinate with servers and kitchen staff for timely seating and service.
• Address guest questions and requests to enhance the dining experience.
• Maintain cleanliness and organization of the host station and entrance.
• Assist in managing guest traffic during peak hours to minimize wait times.
• Provide accurate information about menu items, specials, and restaurant policies.
• Support team members with additional tasks to ensure smooth operations.

Skills

Communication skills

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Tools

ZEPHYR reservation system

POS systems

Job description

Hotel Phoenix in Atlanta is seeking a PHO - ZEPHYR Host to warmly welcome guests, manage reservations, and coordinate seating to optimize service flow. You will be the first point of contact, guiding guests, answering questions, and ensuring smooth arrivals.

Ideal candidates have a high school diploma, hospitality or customer service experience, strong communication, and the ability to work in a fast-paced, high-volume dining environment.