ZEPHYR Host: Elevate Guest Experience & Seating

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hotel Phoenix seeks a PHO - ZEPHYR Host in Atlanta to warmly welcome guests, manage reservations, and ensure smooth seating flow. You will coordinate with servers and kitchen staff to deliver a seamless dining experience and respond to guest inquiries with professionalism.

Ideal candidates have strong communication and customer service skills, with experience in hospitality and familiarity with reservation and POS systems.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and manage a fast-paced environment.
• Basic proficiency with reservation and point-of-sale systems.

Responsibilities

• Greet and welcome guests promptly and courteously upon arrival.
• Manage reservation systems and maintain an organized waitlist to optimize seating efficiency.
• Coordinate with servers and kitchen staff to ensure timely seating and service flow.
• Address guest questions, special requests, and resolve any issues to enhance the dining experience.
• Maintain cleanliness and organization of the host station and entrance area.
• Assist in managing guest traffic during peak hours to minimize wait times.
• Provide accurate information about menu items, specials, and restaurant policies.
• Support team members with additional tasks as needed to ensure smooth operations.

Skills

Clear communication

Interpersonal skills

Customer service

Reservation systems

Point-of-sale systems

Stand for long periods

Education

High school diploma or equivalent

Tools

ZEPHYR reservation software

POS systems

Job description

Hotel Phoenix seeks a PHO - ZEPHYR Host in Atlanta to warmly welcome guests, manage reservations, and ensure smooth seating flow. You will coordinate with servers and kitchen staff to deliver a seamless dining experience and respond to guest inquiries with professionalism.

Ideal candidates have strong communication and customer service skills, with experience in hospitality and familiarity with reservation and POS systems.