Lead Concierge

Zohorecruit; Seattle (WA); Presencial; USD 32 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time-off

Resumo da oferta

Stratton Amenities, a provider of luxury front desk concierge services based in Seattle, seeks a Front Desk Supervisor/Lead Concierge to lead a team and ensure exceptional resident experiences.

You will liaison between the property manager and concierge staff, manage schedules and payroll, and develop new SOPs to continually improve operations while upholding a polished, guest-first culture.

Qualificações

• Minimum five years of hospitality experience.
• Excellent verbal and written communication skills.
• Strong leadership and problem-solving abilities.
• Ability to maintain confidentiality.
• Professional appearance and demeanor.
• Willingness to work nights, weekends, and holidays.

Responsabilidades

• Lead a team of concierge ambassadors and coordinate with the property manager.
• Act as the face of the property and uphold service standards.
• Communicate between property manager and concierge team.
• Address resident concerns promptly and professionally.
• Hold weekly meetings with the property manager.
• Manage team schedules and payroll.
• Conduct staff meetings and one-on-one coaching.
• Develop SOPs to improve operations.
• Maintain a positive work culture and enforce grooming standards.
• Support monthly regional director calls.
• Log resident packages and monitor security.
• Schedule and handle amenity requests.
• Walk the premises to ensure high standards.
• Perform other duties per SOPs.
• Flexibility to work nights, weekends, holidays.

Conhecimentos

Leadership

Supervisory skills

Communication

Hospitality

Customer service

Problem solving

Confidentiality

Attention to detail

Descrição da oferta de emprego

Seattle, United States | Posted on 10/08/2026

Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Front Desk Supervisor/Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Front Desk Supervisor/Lead Concierge will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences.

Key Responsibilities:

• Act as the face of the property and leading by example
  
• Facilitate communication between the property manager and the concierge team
  
• Exceed expectations by providing anticipatory service and smooth accommodations
  
• Address resident concerns and complaints promptly and professionally
  
• Conduct weekly meetings with the property manager to identify areas for improvement
  
• Manage team schedules and oversee weekly payroll
  
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  
• Implement and enforce accountability measures, disciplinary action, and performance coaching
  
• Develop and implement new SOPs to continually improve concierge operations
  
• Foster a positive work culture and environment
  
• Enforce uniform and grooming standards
  
• Participate in monthly regional director calls
  

Position Requirements:

• A passion for delivering exceptional service and hospitality
  
• Excellent verbal and written communication skills
  
• Strong problem-solving and leadership abilities
  
• Ability to maintain confidentiality
  
• A sense of pride and ownership in the position and property
  
• Ability to respond quickly and genuinely to residents’ and guests’ requests
  
• At least five years of hospitality experience
  
• Exceptional interpersonal skills and guest service abilities
  
• Organized, proactive, productive, and self-motivated with a positive attitude
  
• Ability to maintain a neat and professional appearance
  
• Ability to think clearly and make concise decisions under pressure
  

Other Responsibilities:

• Build rapport and relationships with residents
  
• Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  
• Assist in scheduling and completing amenities’ requests
  
• Escort individuals as necessary
  
• Walk the premises to ensure the highest standards are being met
  
• Perform all other duties as assigned by the property manager or per property SOP’s
  
• Flexibility to work nights, weekends, and holidays
  

Qualifications:

• Leadership and supervisory skills and experience
  
• Training and development experience
  
• Exceptionally enthusiastic and positive individual
  
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
  
• 2 years’ experience in a busy luxury retail environment
  
• Must have experience delivering exceptional service
  Pay range is $23/hr-$24/hr. Benefits include health, dental, vision insurance, paid sick leave, and paid time-off.

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.