Luxury Front Desk Concierge — Guest Experience Pro

Four Seasons Hotels Limited; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) Retirement plan

Paid time off & holidays

Employee meal program

Employee dry cleaning

Job summary

The Front Desk Receptionist role at Four Seasons Hotel Chicago requires delivering exceptional hospitality from check-in to departure. You will respond to guest requests, provide recommendations, and ensure a seamless experience aligned with Four Seasons service standards.

Ideal candidates have 1+ year of luxury-hotel experience, strong interpersonal communication, and a guest-centric approach to service. This on-site position offers a competitive hourly wage, benefits, and a lively team

Qualifications

• One + years experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest’s preferences.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
• Resolves guest complaints, and find opportunities to recognize and personalize the service
• experience for all guests

Skills

Interpersonal skills

Cross-cultural sensitivity

Guest-centricity

Customer service orientation

Education

Experience in luxury hotel or similar environment

Job description

The Front Desk Receptionist role at Four Seasons Hotel Chicago requires delivering exceptional hospitality from check-in to departure. You will respond to guest requests, provide recommendations, and ensure a seamless experience aligned with Four Seasons service standards.

Ideal candidates have 1+ year of luxury-hotel experience, strong interpersonal communication, and a guest-centric approach to service. This on-site position offers a competitive hourly wage, benefits, and a lively team