Luxury Front Desk Concierge — Guest Experience Pro

Stratton Amenities; Atlanta (GA); On-site; USD 21,000 - 22,000; Full time

Job summary

Stratton Amenities is hiring a Front Desk Concierge in Atlanta, GA to deliver luxury, hotel-style front desk and resident services for upscale communities. The role emphasizes polished guest interactions, seamless package handling, and a strong service mindset in a fast-paced environment.

We seek professionals with at least two years in hospitality or concierge settings, who can maintain a professional appearance and coordinate with property management.

Qualifications

• Minimum of two years of experience in hospitality, concierge services, front desk operations, customer service, or luxury retail.

Responsibilities

• Greet residents, guests, and visitors in a professional, courteous, and welcoming manner.
• Maintain front desk operations and ensure a consistently polished lobby environment.
• Provide high-quality customer service and respond promptly to resident inquiries and requests.
• Answer and route phone calls using professional telephone etiquette.
• Accurately log, track, and distribute resident packages and deliveries.
• Monitor lobby activity and surveillance systems to support safety and security.
• Conduct regular property walks to ensure cleanliness, organization, and presentation standards are met.
• Coordinate with vendors, contractors, and on-site management.
• Complete daily logs, reports, and other assigned administrative tasks.

Skills

Hospitality experience

Customer service

Front desk operations

Job description

Stratton Amenities is hiring a Front Desk Concierge in Atlanta, GA to deliver luxury, hotel-style front desk and resident services for upscale communities. The role emphasizes polished guest interactions, seamless package handling, and a strong service mindset in a fast-paced environment.

We seek professionals with at least two years in hospitality or concierge settings, who can maintain a professional appearance and coordinate with property management.