Luxury Front Desk Concierge — Guest Experience Expert

Coury Hospitality; Carmel (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Hotel Carmichael in Carmel, IN seeks a Front Desk Agent to deliver an elevated arrival and departure experience. You will serve as the friendly, knowledgeable contact throughout the guest stay, upholding luxury and boutique service standards.

Responsibilities include check-in/out via the property management system, assisting guests with requests, providing local recommendations, coordinating with housekeeping, and maintaining accurate records with discretion.

Qualifications

• Front desk experience in luxury or boutique hotel preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with property management systems and basic computer applications.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Perform guest check-in and check-out procedures using the property management system.
• Communicate clearly with guests to anticipate needs and resolve concerns.
• Provide information on hotel amenities, services, dining options, and local attractions.
• Process room assignments, upgrades, rate changes, and special requests.
• Handle cash, credit card transactions, and billing inquiries.
• Respond to guest inquiries via phone, email, and in person.
• Maintain accurate guest records and confidentiality.
• Coordinate with housekeeping, bell services, concierge, and maintenance.
• Resolve guest concerns with empathy and professionalism.

Skills

Front desk experience

Communication skills

Attention to detail

Multitasking

Professional appearance

Problem solving

Conflict resolution

Teamwork

PMS proficiency

Computer proficiency

Flexible schedule

Tools

Property Management System

Job description

Hotel Carmichael in Carmel, IN seeks a Front Desk Agent to deliver an elevated arrival and departure experience. You will serve as the friendly, knowledgeable contact throughout the guest stay, upholding luxury and boutique service standards.

Responsibilities include check-in/out via the property management system, assisting guests with requests, providing local recommendations, coordinating with housekeeping, and maintaining accurate records with discretion.