Luxury Front Desk Concierge: Curate Charleston Experiences

Method-Hospitalit; Charleston (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

The Pinch, a luxury boutique hotel in Charleston, seeks a Front Desk Concierge to be the welcoming face of the property. You will handle front desk operations and deliver highly personalized guest services throughout their stay.

Ideal candidates are hospitable, organized, resourceful, and excited to craft memorable experiences. This on-site role requires flexible hours including mornings, evenings, weekends, and holidays as needed.

Qualifications

• Experience in luxury hospitality or concierge services preferred.
• Genuine passion for hospitality and guest experience.
• Warm, polished, professional, approachable demeanor.

Responsibilities

• Welcome and engage guests with warmth and genuine hospitality.
• Manage arrivals and departures, check-ins/outs, reservations, billing, and payments.
• Respond to inquiries by phone, email, and in person.
• Coordinate pre-arrival communication and personalize stays.
• Provide introduction to hotel amenities and services.
• Arrange dining reservations and transportation; create itineraries.

Skills

Hospitality mindset

Excellent communication

Organizational skills

Attention to detail

Problem solving

Multitasking

Charleston local knowledge

Education

N/A

Tools

Resy

PMS (Property Management System)

Job description

The Pinch, a luxury boutique hotel in Charleston, seeks a Front Desk Concierge to be the welcoming face of the property. You will handle front desk operations and deliver highly personalized guest services throughout their stay.

Ideal candidates are hospitable, organized, resourceful, and excited to craft memorable experiences. This on-site role requires flexible hours including mornings, evenings, weekends, and holidays as needed.