Luxury Front Desk Concierge

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Graton Resort & Casino in Rohnert Park, CA is seeking Front Desk Ambassadors to complete arrival and departure transactions for hotel guests, maintaining our luxury standards and greeting guests warmly. This role also supports Housekeeping to ensure rooms are ready and handles charges and folios for individuals, groups, and events.

This position requires a positive attitude, strong guest service, and meticulous attention to detail in posting charges and answering guest questions.

Qualifications

• Experience delivering warm guest service.
• Ability to handle payments and post charges.
• Strong communication and problem solving.

Responsibilities

• Greet guests warmly and professionally.
• Perform all check-in/check-out functions.
• Post charges to guest accounts.
• Generate and distribute reports (room, bucket, VIP).
• Answer phones promptly and courteously.
• Maintain confidentiality of guest information.
• Coordinate with Housekeeping to prepare rooms.

Skills

Guest service

Check-in/check-out

Cash handling

Phone etiquette

Job description

Graton Resort & Casino in Rohnert Park, CA is seeking Front Desk Ambassadors to complete arrival and departure transactions for hotel guests, maintaining our luxury standards and greeting guests warmly. This role also supports Housekeeping to ensure rooms are ready and handles charges and folios for individuals, groups, and events.

This position requires a positive attitude, strong guest service, and meticulous attention to detail in posting charges and answering guest questions.