Hotel Front Desk Ambassador

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Graton Resort & Casino in Rohnert Park, CA is seeking Front Desk Ambassadors to complete arrival and departure transactions for hotel guests, maintaining our luxury standards and greeting guests warmly. This role also supports Housekeeping to ensure rooms are ready and handles charges and folios for individuals, groups, and events.

This position requires a positive attitude, strong guest service, and meticulous attention to detail in posting charges and answering guest questions.

Qualifications

• Experience delivering warm guest service.
• Ability to handle payments and post charges.
• Strong communication and problem solving.

Responsibilities

• Greet guests warmly and professionally.
• Perform all check-in/check-out functions.
• Post charges to guest accounts.
• Generate and distribute reports (room, bucket, VIP).
• Answer phones promptly and courteously.
• Maintain confidentiality of guest information.
• Coordinate with Housekeeping to prepare rooms.

Skills

Guest service

Check-in/check-out

Cash handling

Phone etiquette

Job description

Position Summary

Responsible for completing arrival and departure transactions for guests checking in/out of the hotel upholding the resorts' luxury standards. Additionally, Front Desk Ambassadors are to address all guest questions and concerns with an upbeat and positive attitude, escalating to management when needed.

Position Summary

Responsible for completing arrival and departure transactions for guests checking in/out of the hotel upholding the resorts' luxury standards. Additionally, Front Desk Ambassadors are to address all guest questions and concerns with an upbeat and positive attitude, escalating to management when needed. This position works closely with the Housekeeping department to ensure rooms are clean prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due outs communicated through Housekeeping.

Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Greet all guests warmly and professionally during all interactions.
• Perform all check-in functions according to hotel policies and procedures, including, but not limited to early check-ins, late check-ins, and walk-ins, and collect proper payment.
• Perform all check-out functions according to hotel policies and procedures, including, but not limited to accepting payment by check, charge, cash and direct bill payments.
• Generate and distribute all required reports, including, but not limited to room reports, bucket checks and VIP reports.
• Activate keys for guests in accordance with security and system procedures.
• Answer phones quickly, courteously and in a professional manner.
• Post charges to guest's accounts as required during guests stay and at check out.
• Be prepared and accurately answer guest questions regarding current operation details for all resort restaurants, services, and events.
• Maintain confidentiality in all hotel operations including guest information and activities.
• Maintain the Hotel business center equipment and required materials to allow guests to be able to print or fax.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.